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Hello Anonymous. It could be that your phone is looking for a device to pair. You can go to touch Apps and touch Under Wireless & Networks; and slide your finger to the left until your Bluetooth is off. You can check this steps trough the link: Using Bluetooth
On your Blackberry, navigate to Options,Bluetooth,Hit the cursor, Select Options, Set Discoverable to Yes, and save.
Make sure your Plantronic is in pairing mode.
On the Blackberry, hit the return key, add device, Search, Pllantronic will be listed on the blackberry as found. Select it, and add the password which by default is 0000.
Do you mean it "can" or can't connect to your CU920?
If your CU920 is already paired to a computer or other device this first pairing must be stopped before the steps below will work.
On the Bluetooth headset:
1. Turn your headset ON.
2. Hold down the headset power button until the power indicator light blinks an alternating red & blue.
Then using your CU920....
3. Turn Bluetooth ON,
4. Search "New Device,"
5. Under "devices found" select your headset.
6. Select "Add." The CU920 will ask for a passcode.
7. Enter "0000" (four zeros) the default for the Explorer 220.
The Plantronics earpiece should automatically "pair" with your CU920.
I successfully paired my bluetooth by going into the connection phase, just using my common sense on what to do next once I turned the bluetooth on. Since it was not paired to anything, it automatically went into pairing mode. Thanks anyway!