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Posted on Jun 26, 2009
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My portable hard disk get recognised when inserted, power is ok, it is not seen in the list of hard disks, I have 150gb data. can anyone help me to fix the problem pls

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  • Expert 88 Answers
  • Posted on Jun 26, 2009
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If you use Windows XP: Right click on "My Computer", click Manage. Select Disk Management under Storage. If you can see your portable HD, does it have a drive letter assigned to it? If not, Right click on it at the top right panel, select "Change Drive Letter and Paths...". Then assign an unused letter that does not associated with any Network Drives.

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It was OK until about a month ago. Now non of my computers recognise the Portable drive. It doesn't show in Manage also.

An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.


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