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Either sit it on a cushion and thump it with your hand, then quickly turn the open knob (takes practise) or drop it an inch or two onto a hard surface and quickly turn the opening knob.
This will release the locking solendoid for a 1/2 second allowing you to open it if you're quick.
You can then set a new password byu pressing the button inside.
The default password is usually 159 so try that first.
Lens covers are delicate things. A bit of dust or dirt inside and the the springs can't do their job. When cleaning doesn't work, to repair this I remove the lens cover and shorten the springs by cutting off a bit and then reattaching them. A small bit of mollyd to lubricate helps too. never use oil or silicone.
I have the same problem with both trays on a Sony RCD-W3 not ejecting. If you push the tray sometimes it opens, but takes a few attempts. the recording CD sometimes doesn't see the disk but ejecting and re-entering it normally gets around that. I have no permanent solution, I'm afraid. Probably needs to be opened up and rails greased/oiled or something like that.
I had been closing the door at the DVD slot manually. I found that if I closed the DVD door with the close button, and then opened it with the open button, it no longer got stuck.
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