Magenta in Xante 502 misaligned and overapplied

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiPxPPK9fL-AhWXAjQIHbNUBaQQFnoECBcQAQ&url=https%3A%2F%2Fwww.fixya.com%2Fsupport%2Ft23338883-our_xante_illumina_leaves_faint_line_in&usg=AOvVaw1mabCtadoCTNppUNjTbuv5

if you are familiar with ilumina menu search for the ID Test Pattern. Print test using 11 x 17 page.
On the copy you will see which of the drums need to replace, if the copy has vertical or horizontal lines on it the drum which ever color shows it has to be replace.

clean all the registration sensors on the imaging drums and at the fuser end (there are 3 under a shifting piece of white plastic on the left side after transfer belt is removed.

I would like to know where my order is or my account credited with the total amount of the order

Is it a small straight line or more? MAke a 50% cyan file in corel and print it. If there are for than 1 line is the drum. If you only see a small straight line it wll probably be the cyan LED head.
You can swap it with black to see if the line changes to black.

Your settings are incorrect, adjust media type and media weight. This settings adjust the temperature of the fuser. If fuser to cold you will have ghosting and fuser to hot image will stick to fuser.

suggestions...
first, make sure all your consumables are in good condition, run a configeration page and check the percentages....toners should be 10% or more.
drume should be 50% or more(depends on what weight stock u been running), but run the ID check print, to see drum results.
The transfer belt should be above 20%..
This will ensure your machine can deliver.
next, make sure you have the correct paper weight setting( both in front panel(web browser) and (application drivers) for the stock. If you have setting gtoo high, then over toning will occur.
also, stock must be suitable for laser printing, offset, or cheap paper will drive you nuts....
good luck

When I send a job to the printer via Ethernet, nothing happens on the printer. I only get a solid red light. Why?
This is an indication of a media size mismatch. Make sure that the correct media size is set on the tray to which you are printing, and try the job again.
(from http://www.xante.com/support/aw1200/)

Good luck!
John
(Xante ASA)

try using different 12 pt stocks....they are many different kinds of paper

Make sure the drums are properly seated in their cradels, and if posible, avoid designing with white small text in heavy solid areas that are made up of process colours. For reverse type in a black background, use spot color black rather than rich black. Other than than printing on a not as heavy card, that is about all you can do.