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Does it try to vacuum but never flattens the bag? Make sure the bag you are using is completely sealed on the opposite end. Otherwise, the seal on the sealer is probably allowing air to leak into the sealer. If it has a foam sealer, I've found it sometimes helps to run the foam sealer under water, squeeze out the excess water, reinsert the foam sealer (make sure it is seated all the way) and then try again to seal the bag.
wow when I ran my food business I seemed the only one that could get this thing to seal right every night , Im gonna say it was because I wasn't in a big hurry , these machines work great but there not fast it takes sometimes 5/10 minutes to get a good seal on them , and you cant overload them either , when it comes to these less is more , makes for a easier time using them
allow the food to stop about two inches from top edge of bag , and wipe any loose food from the sealing surface (inside) as this will affect the seal as well
I had the save problem with my 3400 series. The first time i was able to let it dry and it worked alright (48 hours). The second time even this did not work. If you remove the screws on the bottom of the unit. There are about 10 and pull it down, you will see the sealer assembly and a small circuit board in the middle. Trace the wires from the drip tray, there are three of them, red white and brown, to the small white plastic JST connector on the small circuit board. Pull said connector gently to disconnect it. The unit will function perfectly now, although it will no longer have a drip tray sensor of any sort it will function every time all the time. All in all this took me about 10 minutes. Thanks!