We have a kenmore top and bottom with a warm fridge and a really cold freezer?

SOURCE: Kenmore 795.7731 Fridge warm;freezer cold - Error er dH

just called in a sears technician 150 dollar bill that was an easy fix. he says my bottom freezer kenmore fridge with warm fridge problem was due to the pathway being blocked by ice and garbage which is common with these fridges. he took off cover from the fridge bottom and poured boiling water down to the freezer. try that before you replace any parts or call in a tech.

SOURCE: Top freezer Freezes/ Bottom not cold

defrost problem. advance defrost timer to defrost (till it shuts off) . remove freezer panel, check voltage and amps to heater,if heater is hot, replace timer, if heater is cold and no voltage, replace defrost limit switch. defrost all ice, carefully! with hair dryer, no poking with screwdriver.

SOURCE: KENMORE MODEL 596 BOTTOM FREEZER, FRIDGE NOT COOLING

The freezer will stay cold because a small amount of cold air will be forced through the frost but that will not be enough to make it up to the refrigerator portion. You can defrost the unit by removing the metal panel and allowing the frost to melt. Careful use of a hairdryer can speed up this process. This will likely be a temporary fix. The root cause of excessive frost can be caused by a bad door seal or a defective defrost circuit.

First check that the door seal is good by closing the door on a dollar bill at several points around the door, both on the freezer and refidgerator door. If you can pull the bill out with no resistance, the door is not making a good seal. Inspect the seal and make sure there isn't anything stopping the door from closing such as food, or a shelf not pushed in all the way.

If the door seal is good, the defrost system is likely defective. The defrost system has three main parts, the defrost heater, thermostat, and timer. None of these parts are particularly expensive, or difficult to replace you feel comfortable with repairing it yourself. If you can troubleshoot this by manually starting the defrost cycle. Let me know if you would like this procedure.

SOURCE: fridge not working properly on kenmore bottom freezer model 596.7

I have a similar problem, although I have no cooling in the fridge section. Had a repair man indicate that the electrical panal(pcb board) needs to be replaced. It is on order ($200). Sure hope that is the issue. To me, it appeared that the freezer fan(which cools the fridge) was not working. Whether that is the result of a faulty electrical panal is yet to be determined. Good luck!

SOURCE: Kenmore elite fridge. Bottom freezer ice builds

You have a bad defrost system on this unit, that's why you're freezing up. Call us with the model number and we'll get the correct part out to you right away. We hope to hear back from you soon.