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Xerox 8560 error 08.035.42:34597 - Xerox Phaser 8500/DN Printer

Posted by Anonymous on

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5 Related Answers

Rick Kasper

  • 2072 Answers

SOURCE: Xerox 8560 printer error message

That is a fault in the process drive motor area.
It is the assembly that operates the maintenance kit movement.
You may simply have to reseat the maintenance kit.
The motor drive train may also be mistimed. If you have purchased that machine in the last year, there is a one year onsite warranty on that product. If so have your serial number ready and call 1-800-835-6100.

Posted on Aug 11, 2008

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Anonymous

  • 526 Answers

SOURCE: Phaser 8560 error code

Most likely you are using generic ink or ink not made for that specific machine. The black ink is the one causing the problem. the printer will then need to be reset.

Posted on Apr 15, 2009

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meteshadow

  • 489 Answers

SOURCE: 09,038.46:100344

The error indicates a black ink stick was jammed. You have to clear the ISC (ink stick count) error. Turn off the printer. Turn on the printer. As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display. Release the buttons, it will now come up in the service mode. Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.
If you ever buy any Xerox ink and you get a cracked ink stick call Xerox cb_transparent_l.gifus.gifspace.gifspace.gifarrow.gifspace.gifspace.gifspace.gifspace.gifspace.gifspace.gifspace.gif800-835-6100cb_transparent_r.gif and they will replace it free of charge. Otherwise you risk this problem.
Hope this helps.

Posted on May 30, 2009

Anonymous

  • 17 Answers

SOURCE: xerox phaser 8560 close control panel error

Bad control panel. Xerox will replace for free (800 635 8100) call and ***** to get it for free (They had a "LOT" of defective panels)

User installable.

Posted on Aug 21, 2009

maxwellc

  • 1 Answer

SOURCE: xerox phaser 8560 nvreset - how?

According to http://www.laserquipt.com/support/idx/42/615/article/-Reset-the-Printer-to-the-Factory-Defaults-NVRAM-Reset-.html (and it worked for me):



NOTE: Resetting NVRAM returns stored parameters in the image processor board NVRAMto their factory default values. The print count and the Adobe firmwareserial number are not affected by this reset. You can reset the PostScript NVRAM using the Service Tools menu or the Service Diagnostics menu.
To reset the printers NVRAM using the Service Tools menu:

NOTE: Print a Configuration Page before resetting NVRAM.
Pressand hold the [Up] arrow button on the Control Panel, and then press the[OK] button. This will automatically display the Service Tools menu onthe Display Screen.

  1. Press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.
To reset the printers NVRAM using the Control Panel:
  1. Pressthe [Up] or [Down] arrow button on the Control Panel to select[Troubleshooting] on the Display Screen, and then press the [OK]button.
  2. Press the [Up] or [Down] arrow button to select [Service Tools], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the Main screen.
In answer to the clarification request, I suspect they have lost the admin password. Does that help you answer the question?

Posted on Dec 15, 2009

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Hi,
In the Xerox support website that error indicates that the printer needs to be turned off and call for xerox assistance. Does not specify the problem.

Although, this website refers to this problem.

http://www.fortwayneprinterrepair.com/wordpress/2011/09/25/xerox-phaser-8400-8500-8550-8560-07010-43-error-message/

If the printer has only one year old, the best solution will be to call for xerox assistance because it is under warranty.... I think...

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Phaser 8560 error code


Most likely you are using generic ink or ink not made for that specific machine. The black ink is the one causing the problem. the printer will then need to be reset.

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