How to fix a motorola mc55ao scanner initialization error

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Mark
Motorola Mobility Support

Hello David!! In order to better assist you to isolate the problem and trying to resolve it. You can visit Our Motorola Website that specialize in mc9500:
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Motorola Mobility Support

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Motorola Mobility Support

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Mark
Motorola Support

DataWedge is an Application provided by Symbol/Motorola to enable the scanning module also for application without the driver. Scanned barcode is sent like an usual keyboard input.
There can be just one active application using the barcode scanner. If you are running DataWedge, you would need to stop it before starting any other application with built-in scanner drivers.
To stop DataWedge just click on the barcode icon in a right down corner and select - Disable DataWedge

error 507 means that the operating system on the handheld is missing.

1) Download the latest version of the handheld os from your carrier's web site
2) Execute the downloaded file
3) Locate and delete VENDOR.XML from your PC's C: drive
4) Connect the BB and start Desktop Manager

It should reload now.

Connect it to your pc using active sync and check what files there are in the application>startup and also in windows>startup.

You should be able to find a file related to lawson app in one of them folders. Make a copy to your desktop and then delete it from the device. reboot it and your problem should be resolved.

If ater a reboot, the file has gone back to any of them two folder, then check for cpy files on the application folder too.

the only thing that you can do for this error message is to reload the operating system on the blackberry. You have to have the blackberry desktop manager installed on your computer first. Once the program is installed then perform the following

To run Application Loader on your computer, follow these steps:

1. Connect the handheld to the computer (insert the handheld in the cradle or connect directly by USB cable).
   • Note: The handheld must remain connected throughout the entire process or the handheld’s applications may not work properly. If a password is enabled, it must be entered before the handheld connects to a computer. See Password not accepted when connected to the BlackBerry Desktop Manager.
2. Open the BlackBerry Desktop Manager.
   • Note: Click Start, Programs, BlackBerry, Desktop Manager.
3. Verify that a pop-up window appears when the handheld is recognized.
4. Click Application Loader if the pop-up window does not appear.
5. Click Update Now.
   • Note: (This option only appears if new device software is available).
     
     
     
6. Click Next to open the 'Handheld Application Selection' window.
   • Each application lists (along with its file size) with a check box and an 'Action' item.
7. Review the following information about items that appear in the 'Action' column:
   • Install: Appears when an application is not present on the handheld.
     • The application loads on the handheld.
   • Update: Appears when the application version on the handheld is older than the version available with the Application Loader tool.
     • The most recent version of the application loads on the handheld.
   • None: Appears when the application version on the handheld is the same as the version available with the Application Loader tool.
     • The application does not change on the handheld.
   • Downgrade: Appears when the application version on the handheld is more recent than the version available with the Application Loader tool.
     • The older version of the application loads on the handheld.
   • Remove: Appears when a check box is cleared beside an application and that application was already present on the handheld.
     • The application is removed from the handheld.
   • Note: For more information on a particular application, select the application, then click Details. The handheld’s standard system software is also listed in the 'Handheld Application Selection' window. The software must be loaded on the handheld. The check box cannot be cleared.
     
     
     
8. Click Next.< been have selections all>
   • The 'Application Data Backup' window appears.
9. Verify that the first option is selected by default.
   • Note: This option automatically backs up handheld applications and data. Data restores after the handheld software reloads.
     
     
     
10. Click Next.
    • Note: For troubleshooting BlackBerry handheld issues, it is recommended to reload the application without restoring the user data.
11. Click Finish when asummary window appears.
    • The actions that occur during the loading process appear.
12. Verify that the handheld resets.
    • Note: This process may take a few minutes.
13. Click Close to return to the Desktop Manager.
14. Verify that the Application Loader indicates whether or not the process is successful.
    • Note: If the loading process is not successful, verify that the handheld is connected to computer properly. Repeat the above procedure if there was a connection error.

This morning I downloaded LifeDrive Update 1.0, and when I did a HotSync afterwards, I got an error message saying, Handheld Tasks application database version not supported. Handheld Notes application database version not supported. Now my contacts, memos, tasks, calendar entries and possibly other items are all gone!! This is the core data that is the reason why I use a PDA! I would be totally distraught, except that the data does still seem to exist in Outlook on my PC. I am running Outlook 2002, SP3 on a WinXP machine. Can anyone help to fix this problem? thanks,