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Hi I am Vortash try uninstalling your cd from the device manager then re-booting and reload any software the installation wizard ask's for .. to uninstall the dvd from device manager ..click start ..,.Settings .... control panel...select Device manager ...click the + sign by the side of DVD /CD rom drives highlight your dvd and select actions next to file at the top of the window then uninstall re-boot your system and let windows do the rest hope this helps REgards Vortash