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Good day. If you're getting this kind of message there's a big possibility that your installer for hp office jet pro is already been damaged or got corrupted. What you can do is to download another driver to resolve the problem.
You can download this driver scanner so that once it is installed on your system if will automatically update or install the driver for your hp. Here's the link
You can open the rear access door of the printer and check if roller is broken or not? If that is not broken then you can open top cover and check if any part is broken or damaged. If you see any part is broken then you should buy a new printer. As you have mentioned that it seems to be hardware problem. I will suggest you to buy a new product because this hp printer is an obsolete printer and are no more supported by HP. Either you can upgrade this printer with a refurbished printer from hp for a discounted price or you can buy a new one. If you are buying an HP printer buy a new one.
Buying option : HP office Jet J4600 series or Office Jet 6400 series as these are the best printers in HP low cost, better functionality, long running, easy to operate and are capable of wireless and USB connection. Easy to install or you can go for any other brand of your own choice.