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Sometimes the rollers that take the top paper into the printer get a little worn or shiny and doesn't grip so well try helping it at the point when you hear it start to try and take the feed in by holding the top piece of paper and easing into the printer feed.
This sounds as if the paper pick up assembly is not lifting the paper-up to meet the rollers. This is like a ratcheting sound when lifting. When the paper gets high enough it hits a sensor arm and the copier will indicate paper in the cassette. If it doesn't lift it will quit but will never indicate paper in cassette. Does the other paper cassette feed? I know I've had to replace the paper pick-up assembly before because of this problem and is very expensive. Good luck.
Sounds as though the lifting mechanism for the paper Pick-up assembly has gone bad. When closing the paper cassette you should hear a ratcheting sound, this is the lifting of the paper to meet the paper pick up rollers. It should stop and the display should indicate paper is present. If it continues to ratchet and never indicate the paper is ready, then the P/U assy will be the problem. The whole paper pick-up assembly will have to be replaced. In all my years of working on this model, I never successful in repairing the assembly.
Either there is paper trapped behind that cassette preventing lifting mechanism from lifting paper up to feed height.....or the lift drive assembly has failed. Pull the tray out until it stops, then lift front side of cassette to release/remove it. Look into opening towards right. If no paper, turn copier off then on....this should clear the 'cassette out of order' message. Now, reinstall your cassette. Make sure there is less than approx. 1/2 inch of paper in cassette, then insert cassette fully. It should attempt to raise up....if you hear popping noise during lifting process, the lift drive assembly needs repaired.
Nothing to adjust feed mechanics. If it's temporaly print, you must feeed paper 1 by 1, and when printer grab paper, push paper by hand. If it's routine print, you can adjust the pick up rubber at paper feedr mechanic. Add double tape ( 1 mm, soft) below top rubber. I have done it, and printer can grab/feed paper up to 350 grams.
CLEANING THE FEED ROLLER AND THE PAD Clean the feed roller and the pad when [391: Paper Jam] appears frequently. (1) Remove the paper cassette. (2) Clean the feed rollers (large and small) with tightly wrung wet cloth or an LED lens cleaner. Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge. Feed roller (large) Feed roller (small) (3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner. Note! • If [392: Paper Jam] appears frequently, clean the second tray (option) in the same way. • If [390: Check MP Tray] appears frequently, clean the feed roller of the multi-purpose tray in the same way. Pad