About a month ago my kid washed a huge comforter and w/o knowing it til it made a HUGE bang sound and then became off balance! Fixed but now it sounds like a blender and will not agitate or spin! Kenmore elite top loader model #23034100, any clues and how to access for repairs? Bought used from friend w/o manuel 2 mos ago!!!

James Greene

• 240 Answers
• Posted on Oct 24, 2007

SOURCE: My whirlpool top loader won't agitate.

Ok, sorry it took so long to write.  You listed the washer as a Calypso, but it didnt look righ, so did some investigative work for you.  What your describing I believe, is that the agitator top half (or the auger as well them) is sitting still and the bottom half if moving.  During the wash cycle, the top half is just sitting still.  If this is wrong, please let me know.  If this is right, you have a sort of simple fix.  Remove the top cap of the auger, pry gently between the cap and the agitator, the plastic cap will come off.  When you remove the cap, you will see another cap (sometimes you do, sometimes you dont) it will be white or dirty clear in color if its there.  You can put your finger on the lips and lift it straight off.  Then you will see a cap with a bolt in the center.  Remove this bolt (7/16" with long extension).  the agitator dogs (Sears part #387091) .  You should see these under that last cap tha had the bolt in it.  Remove the auger (just slide it up and off), remove the dog holding cap.  Remove the dogs, but be sure you remember the way they go back in.  Next is the tricky part.  Take the cap upside-down, and place it back in the auger.  Quickly turn it back over, making sure the ag dogs dont fall out of position (you will be hating me the first couple time, just keep at it), then, with a long pair of needle nose, place the bolt you removed back in the hole.  Take your extension with socket, hold the bolt firmly, and slide the auger back on to the top of the agitator.  Make sure the locks and stuff fit right between the two.  Tighten the bolt (just snug, DO NOT OVERTIGHTEN, you will split the cap).  If all goes well and right, you should be able to roll the auger one way and not the other.  If you need any further help, or need someone to yell at when the dogs keep falling out, give me a shout, and we'll help you along.  Good Luck!!!!!     Jim