How do you do a factory or hard reset?

This type of problem is typically caused by one of the ink cartridges which is suffering from marginal electrical performance - either the HP92 (black) or HP93 (color) ink cartridge.

Can you perform the 'Self Test Page' test (see below). If this test is successful then this demonstrates the printer is 'generally operational', but if normal printing is still not permitted then either the HP92 (black) or HP93 (color) ink cartridge is likely electrically damaged and may need to be replaced*.

Perform Self Test Page:
1. Press and hold the CANCEL button.
2. Press the COLOR COPY button. Release both buttons.
3. The self test prints. The printed pattern will verify printer is generally functional. Inspect color bars to verify proper nozzle/jetting health.

-- Inspect printed nozzle stair step patterns - verify all ink nozzles are properly firing. Generally, if the Self Test Page prints ok then the printer is functioning correctly and the problem is with the ink cartridges - replace the suspect ink cartridge and retest. Refer to 2nd video procedure at the following link on how to read the Self Test page test (NOTE: HP74/75 cartridges are electrically identical to the HP92 thru 98 cartridges).
http://inkjet411.com/?page_id=579

*Many cartridges eventually do encounter problems or failures. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge's nozzle plate. Ink *********** or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed - see picture at bottom of this page: http://inkjet411.com/?page_id=1216

It is suggested to install a new HP92 and/or HP93 ink cartridge in it to resolve the current issue.

How to use the solutions in this document To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting. Print a self-test page Follow these steps to print a self-test report.

1. Load plain paper in the paper tray.
2. Press the Power button ( ) to turn on the product.
3. Press and hold the Power button ( ).
4. Press the Resume button ( ) four times. The self-test page prints.

IMPORTANT : Try to print a self-test report after every solution even if the solution resolves the issue.

Do you have an Anti-Virus program installed on your PC? If so, can you try and disable it before you print.

for more help visit CBR Tech Solutions

From the user manual:Feed and Pause self testperforming this self test temporarily resets the printer configuration to the factory default values. these values are active only until power is turned off unless you save them permanently in memory. If the factory default values are permanently save, a media calibration procedure must be performed.To perform a Feed and Pause self test, complete these steps:1. Turn off (O) the printer.2. Press and hold FEED and PAUSE while turning the power On (I)3. Hold FEED and PAUSE util the first control panel light turns off.the printer configuration is temporarily reset to the factory default values. No labels print at the end of this test.

Performing a cold reset 1 Print a configuration page to record the previous printer settings. 2 Turn the printer off. 3 Hold down GO while turning the printer on. Release GO after COLD RESET appears on the printer control panel display. COLD RESET (in English) appears on the display for one second to verify that the key sequence has been recognized, followed by the power-on self-test message. Once the power-on self-test is finished, the message RESTORING FACTORY SETTINGS displays in English.

One test you can run is the self print test. Discount the printer from your computer. Load a single sheet of paper and the CMYK cartridges. Turn on the printer. Press and hold the "reset" button until the lights begin to flash. Release the "reset" button and the printer should do a self print test.

Possibly, the printer driver is corrupt or wrong version, printer cable is bad or not plugged, printer on standby (not online), or defective printer.

Do a self-test print on your printer. Most printer has self-test print function, look into your model's documentation. If the self-test prints, then more likely your driver issue. Uninstall the printer driver and reinstalling should resolve it. Goto Start->Control Panel->Printers. You can remove and install printers from there.

You need to replace your Maintenance kit and reset the fuser count.

This counter is reset by the servicer after a “80 Scheduled
Maintenance” message displays (300K copies) and a maintenance
kit is installed.
To view the Maintenance Page Count:
1. Select Maintenance Count Value from the Diagnostic menu.
2. Press Return to go to the previous menu.
To reset the Maintenance Page Count to zero:
Select Reset Maintenance Count. Pressing Select resets the
maintenance page counter to zero. Reset Maintenance Count
Saved displays momentarily. When the reset operation is complete,
the menu returns to the Printer Setup Reset Maintenance Count
screen.

To enter the Diagnostic Mode:
1. Turn the printer off.
2. Press and hold the Go and Return buttons.
3. Turn the printer on.
4. Release the buttons when "Performing Self Test" displays on
the operator panel.
The tests display on the operator panel in the order shown:
• Print Registration
• Print Tests
• Hardware Tests
• Duplex Tests (If installed)
• Input Tray Tests
• Output Bin Tests
• Base Sensor Test
• Printer Setup
• Error Log
• EP Factory Defaults

Sorry English only.... hope you can read English or google translate it...

Try to print a self test page using the below steps

1. Load U.S. Letter, A4, or legal size paper into the input tray.
2. Press the Setup button.
3. Press 1 to select Print Report , and then press 1 to select Self-Test Report .
4. Press OK . The self-test page prints.If this prints fine, perform the partial reset of the printer using the below steps:
   1. Unplug the power cord from the HP All-in-One.
   2. Wait for 20 seconds.
   3. Press and hold # and 3 while plugging in the power cord to the HP All-in-One.
   4. Release the buttons after the HP All-in-One starts up.
   5. The HP All-in-One will now be reset to factory defaults.
   
   

Yes, we can get the page count of the all-in-one.

Print the self-test report from the front panel of the all-in-one. In that report, the page count will be mentioned.

If we reset the printer then it will become zero and starts again.

Perform below steps to print self-test page.

1. On the front panel of the product, press Menu (or Setup) .
2. Press the Right Arrow until Print Reports displays, and then press Enter, Start, or OK .
3. Press the Right Arrow until Self-Test Report displays, and then press Enter, Start, or OK