Why do I get Error message "no cartridge" message after installing new cartridge

on ours the cartridges click twice to be fully seated..there are 4 cartridges in this one.. if one is not all the way down, it will error..in extreme cases if all the cartridges are in place..unplug the unit and reboot it..

You need to remove the cartridges, see to it that the colored cartridge are olaced in its right location the same as with the black cartridge to avoid an error.

Hi there

You should always mention the printer model as well as what operating system you use.

This is what i found on LEXMARK's website about your error, and it seems you have one or 2 faulty cartridges, or you are using compatible cartridges instead of Lexmark Originals:

Problem Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing Solution Cartridge Error 50C
Your print cartridge has shorted.

1. Power off your All-in-One and unplug it.


2. Plug in your All-in-One again and turn it on.


3. Uninstall and then reinstall your cartridges.


4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
   

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)
Cartridge Error
Complete the following instructions:

1. Power off your All-in-One.


2. Use both hands to lift up the scanner unit until the scanner support holds it open.


3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.


4. Remove the color print cartridge.


5. Lower the scanner unit until it is completely closed.


6. If the error message reappears, replace the black print cartridge with a new print cartridge.
   If it does not repeat steps 1-3 and then go to step 7.


7. Reinstall the color cartridge and remove the black print cartridge.


8. Lower the scanner unit until it is completely closed.


9. If the error message occurs again, replace the color cartridge.


10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.


11. Lower the scanner unit until it is completely closed.


12. If you receive the error message again, replace both cartridges.

Hope it helps

Andre

Can you find a friend with a similar HP printer, i.e., one that accepts the same model-number of ink-cartridge? If the cartridge gives the same error-message in the other printer, it's time to responsibly recycle your "dead" cartridge, and give the brand-new cartridge to your friend, for his/her usage.

Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing Solution Cartridge Error 50C
Your print cartridge has shorted.

1. Power off your All-in-One and unplug it.
   
2. Plug in your All-in-One again and turn it on.
   
3. Uninstall and then reinstall your cartridges.
   
4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
   

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)
Cartridge Error
Complete the following instructions:

1. Power off your All-in-One.
   
2. Use both hands to lift up the scanner unit until the scanner support holds it open.
   
3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
   
4. Remove the color print cartridge.
   
5. Lower the scanner unit until it is completely closed.
   
6. If the error message reappears, replace the black print cartridge with a new print cartridge.
   If it does not repeat steps 1-3 and then go to step 7.
   
7. Reinstall the color cartridge and remove the black print cartridge.
   
8. Lower the scanner unit until it is completely closed.
   
9. If the error message occurs again, replace the color cartridge.
   
10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
    
11. Lower the scanner unit until it is completely closed.
    
12. If you receive the error message again, replace both cartridges.

1. Try removing the cartridge and unplug units a/c power.
2. Find a damp cloth and wipe the output ports on the bottom on cartridge. .
3. With a Q-tip, go over the round copper pumps on the cartridge tray. ( Where the cartridge makes contacts. )
4. Close door and power up unit.
Unit will give you a error message cartridge not installed.
5. Install the new cartridge.
Close door and fallow any additional instructions given.
( A ) If this does not resolve your problem, re-install old cartridge and see if you get the same error message. If you do not, replace the new cartridge.
Hope this has resolved your problems.
Please rate your techs.

Kodak had a batch of bad cartridges, I got 3 of them. All come from China. I used the online chat to describe the problem. They promised to send me new cartridges.

Jack

Cartridge Error 50C
Your print cartridge has shorted.

1. Power off your All-in-One and unplug it.
2. Plug in your All-in-One again and turn it on.
3. Uninstall and then reinstall your cartridges.
4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
   

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)

Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)


Cartridge Error
Complete the following instructions:

1. Power off your All-in-One.
2. Use both hands to lift up the scanner unit until the scanner support holds it open.
3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
4. Remove the color print cartridge.
5. Lower the scanner unit until it is completely closed.
6. If the error message reappears, replace the black print cartridge with a new print cartridge.
   If it does not repeat steps 1-3 and then go to step 7.
7. Reinstall the color cartridge and remove the black print cartridge.
8. Lower the scanner unit until it is completely closed.
9. If the error message occurs again, replace the color cartridge.
10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
11. Lower the scanner unit until it is completely closed.
12. If you receive the error message again, replace both cartridges.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

I think in the menu you have to select replace cartride.. then new or same with new toner...

each toner cartridge has connections and you must make sure all are tight... or you get alot of errors.

I'd say your using dodgy aftermarket or non HP cartridges, you could put your old ones in and see if message goes away, if having problem when using with Original HP cartridges post back and I'll did deeper for you.

I dont work for HP, I do know printers :-)