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You have to buy a cartridge type water softener and attach it to the
inlet water line of your dish washer. In addition to this there must be
a salt compartment in the dish washer.
Refer the user guide /owners manual and locate. Fill it with the special
dish washer salt. ( Do not use kitchen salt used for food).
The dish washer salt may help to certain extent in softening the wash
tub water inside. Check the switch settings for rinse aid and salt release settings in the machine. Refer manual!
Use the detergent meant for dish washers. Fill the rinse aid dispenser as per the user guide.If the water quality is hard. Use softeners. If dish washer salt adding provision is provide fill the dispenser.
Did he overfill the soap dispenser with extra automatic dishwasher soap or with something else? If it is just automatic dishwashing soap then maybe run the cycle with no dishes in it on heavy wash. Now if he filled it with regular dishwashing soap clean out as much of it as you can then run the washer without dishes. If you leave regular soap in there your kitchen will be filled with bubbles.