Question about Dell 962 Photo All-In-One InkJet Printer

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My dell 962 prints, but documents have dark horizontal lines across the page from top to bottom

Wondering if this is a hardware issue? it doesn't seem to copy either.

Posted by Nate Koch on

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5 Related Answers

Anonymous

SOURCE: Dell AIO 962 copy & fax issues

I'm betting the Cold cathode fluorescent lamp needs to be changed

Posted on Feb 22, 2008

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Ajkill

Anand Kumar

  • 2035 Answers

SOURCE: white horizontal streaks in documents

I Am Experiencing Poor Print Quality With My Dell™ Printer

Table of Contents
Verify the Printer Ink Levels Using the Dell Printer Solution Center
Clean the printer contacts and print a test page
Clean the Printer Nozzles Using the Dell Printer Solution Center
Dell™ Printer Additional Information
» Verify the Printer Ink Levels Using the Dell Printer Solution Center

Poor print quality of a document or picture may be the result of low ink levels or dirty printer nozzles or contacts.

To check the printer's ink levels, perform the following steps:

1.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
2.

Click Dell Printer Solution Center.

3.

Locate the printer's ink levels on the lower right corner of the Dell Printer Solution Center window.
4.

If the printer's ink levels indicate that ink cartridges are empty, click the Order Ink button to place an online order for replacement ink cartridges.

For information about ordering ink for your Dell printer, refer to article: Obtaining Ink for a Dell™ Printer


Back to Top

» Clean the printer contacts and print a test page

To manually clean the printer nozzles and contacts, perform the following steps:

1.

Turn the printer off and remove the power cord from the back of the printer.
2.

Open the printer lid.
3.

Manually move the ink-cartridge carrier to the left by gripping the top of the rubber carrier belt and gently pulling it across towards the right hand side of the printer.
4.

Take a warm, semi-damp paper towel and gently clean the wiper on the right side of the maintenance station.
5.

Lift up on the cap(s) that cover the ink cartridge(s).
6.

Remove the ink cartridge(s), and using a new warm, semi-damp paper towel, gently clean the contacts on the ink cartridge(s).
Verify that the contacts on the ink cartridge(s) is/are sufficiently dry prior to re-inserting into the printer.
7.

Re-insert the ink cartridge(s) back into the correct printer slot(s).

7.

Close the printer lid.
8.

Re-attach the printer power cord to the back of the printer unit.
9.

Press the Power button to turn the unit back on.
10.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
11.

Click Dell Printer Solution Center.
12.

Click the Maintenance tab.
13.

Click the Print a test page icon.
A test page prints.


Back to Top

» Clean the Printer Nozzles Using the Dell Printer Solution Center

To clean the printer nozzles and contacts using the Dell Printer Solution Center:

1.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
2.

Click Dell Printer Solution Center.
3.

Click the Maintenance tab.
4.

Click the Clean to fix horizontal streaks icon.
5.

Click the Print button.

Note:
The printer will make sounds when cleaning the nozzles that are not commonly heard during normal usage

Posted on Mar 21, 2008

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Anonymous

SOURCE: Dell 3100cn printing horizontal stripes

Sounds like a bad imaging drum to me...

Posted on Apr 30, 2008

Anonymous

  • 564 Answers

SOURCE: poor printing quality on text

so, what sort of text is it you are attempting to print? what program is in use?





Posted on Aug 19, 2008

Anonymous

  • 130 Answers

SOURCE: Dell AIO 962 - not copying, scanning or printing

END OF THE LINE TIME FOR A FUNERAL

Posted on Jun 21, 2009

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1 Answer

Printing with horizontal dark lines


Did the dark lines start after the change? If so, maybe the drum on one of the cartridges is damaged. (Since you mentioned dark, I'd suspect the black cartridge.) Try replacing cartridges.

If that doesn't fix it, you can send it in for repair if it's under warranty. If it's outside warranty, I'd probably just replace it, unless you want to learn a lot about the innards of a laser printer.

Apr 21, 2015 | Dell 3110cn Laser Printer

1 Answer

My prints come out with white (no ink) horizontal lines 1/16" apart from top to bottom


A firmware update for your model addresses print quality issues. Please visit the Lexmark website to download and install the Lexmark Pro900 Series Firmware Update.
After successfully updating your printer, do a deep clean function. From the printer touchscreen panel, touch Ink Levels > More Options > Deep Clean Printhead. This will help clean the nozzles from possible clogs and dirt.
Then try to print a document again to verify that the problem is fixed.
If that doesn't help, please contact Lexmark Technical Support Center for further assistance.

Jan 05, 2012 | Lexmark Pro901 All-In-One Inkjet Printer

1 Answer

When I print with my Dell 962 printer it only prints one page instead of all the pages.


Hi,
This seems to be an issue with the printer settings.
Please check the printer settings to make sure that it is not set to print one page only.

Hope this will help you in resolvig teh printing issue.

Cheers!!
Vivek

Dec 26, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Hi. I have a dell all-in-one printer. when i try


If you get black pages output from copies there is either light getting to the scanner (from an outside source) or the scanner itself is damaged. Most likely the latter issue. You can try puttnig a couple of extra pieces of paper on top of your scanned document before scanning (place the image directly on the glass, throw a few pieces of paper on top, and then close the cover. If the issues are still present there is a hardware failure with the scanner device itself.

Sep 01, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Printing with a black horizontal line across bottom of the page


Wipe the cartridge.Use cotton but dont put water on it only cotton.if you have deiones water its good to use.

May 20, 2009 | HP LaserJet 5550DN Printer

1 Answer

I will add a bit of info. to my already posted problem: and Thank you to all who offered solutions! The line that is printing from the Auto. Feeder is about 2 inches from the left side, and it runs from...


Look at this Dell 962 Depot Repair Procedure. It shows how to diagnose the 926 : ftp://ftp.lexmark.com/depot/Dell/Dell_962_Depot_Proc_rev091206.pdf Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Apr 25, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

A940 printing issue


hmm..now..that sounds more like a software issue, than a hardware issue. Can you check on all version updates for the software from MSoft, and ensure that the drivers for your printer, by application, are up to date. From what I'm seeing, this MAY not be a printer issue.

and, if you want, we do this sort of service call remotely. see my link here for more on that.

http://www.inbusiness4good.net

There's a profile link on top right, that may be of some value, if this becomes unsolvable from your end.

Aug 20, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Poor printing quality on text


so, what sort of text is it you are attempting to print? what program is in use?





Aug 15, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

White horizontal streaks in documents


I Am Experiencing Poor Print Quality With My Dell™ Printer

Table of Contents
Verify the Printer Ink Levels Using the Dell Printer Solution Center
Clean the printer contacts and print a test page
Clean the Printer Nozzles Using the Dell Printer Solution Center
Dell™ Printer Additional Information
» Verify the Printer Ink Levels Using the Dell Printer Solution Center

Poor print quality of a document or picture may be the result of low ink levels or dirty printer nozzles or contacts.

To check the printer's ink levels, perform the following steps:

1.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
2.

Click Dell Printer Solution Center.

3.

Locate the printer's ink levels on the lower right corner of the Dell Printer Solution Center window.
4.

If the printer's ink levels indicate that ink cartridges are empty, click the Order Ink button to place an online order for replacement ink cartridges.

For information about ordering ink for your Dell printer, refer to article: Obtaining Ink for a Dell™ Printer


Back to Top

» Clean the printer contacts and print a test page

To manually clean the printer nozzles and contacts, perform the following steps:

1.

Turn the printer off and remove the power cord from the back of the printer.
2.

Open the printer lid.
3.

Manually move the ink-cartridge carrier to the left by gripping the top of the rubber carrier belt and gently pulling it across towards the right hand side of the printer.
4.

Take a warm, semi-damp paper towel and gently clean the wiper on the right side of the maintenance station.
5.

Lift up on the cap(s) that cover the ink cartridge(s).
6.

Remove the ink cartridge(s), and using a new warm, semi-damp paper towel, gently clean the contacts on the ink cartridge(s).
Verify that the contacts on the ink cartridge(s) is/are sufficiently dry prior to re-inserting into the printer.
7.

Re-insert the ink cartridge(s) back into the correct printer slot(s).

7.

Close the printer lid.
8.

Re-attach the printer power cord to the back of the printer unit.
9.

Press the Power button to turn the unit back on.
10.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
11.

Click Dell Printer Solution Center.
12.

Click the Maintenance tab.
13.

Click the Print a test page icon.
A test page prints.


Back to Top

» Clean the Printer Nozzles Using the Dell Printer Solution Center

To clean the printer nozzles and contacts using the Dell Printer Solution Center:

1.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
2.

Click Dell Printer Solution Center.
3.

Click the Maintenance tab.
4.

Click the Clean to fix horizontal streaks icon.
5.

Click the Print button.

Note:
The printer will make sounds when cleaning the nozzles that are not commonly heard during normal usage

Mar 19, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Lines on back of page


I am not familiar with you exact printer, does it take a toner too? or just cartridges.

Oct 15, 2007 | Dell 962 Photo All-In-One InkJet Printer

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