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if you do not mind loosing any data press and hold reset button for 30 seconds will set back to factory default settings or snap case open and try cleaning button surface where it connects
Here are the steps to go back I factory setup. It will remove everything personal you have on the Surface - photos, docs, etc. They will still be in the Share drive if you utilized it for storage.
Restart the device made for Surface.
Press F8 during the initial BIOS post to bring up the Advanced Boot Options screen.
On the Advanced boot options screen, use the arrow keys to highlight Repair your computer, and then press Enter.
Select a keyboard layout, and then click Next.
Type the user name and password of an administrator, and then click OK.
Under System Recovery Options, select Reinstall Windows. This option will restore Surface to the factory image, and any customized user information will be lost.
When the restoration of the factory image is complete, the device made for Surface will restart, and the setup process will begin. This process is identical to the first time you set up Surface; you will be guided by a series of prompts and dialog boxes.
One more note - if you deleted the restore folder to save drive space this will not work. You'll need to take to tech support.
Good luck.
I assume it's not a surface PRO 2 but just a regular Surface 2. The surface 2 runs Windows RT which only runs specials apps designed for it. It can't run software that is made for regular Windows computers. Unless garmin creates specific software for Windows RT I'm afraid that it might never work.
Hi Lisa, because the surface is a fairly new device you should be under warranty, contact windows surface here Microsoft Surface they should be able to help you out.
To reset your Surface without logging in, please try the following:
1. Attach your Touch Cover / Type Cover
2. Power on your Surface
3. Press and hold the Left Shift key at the Login screen
4. Press the Power icon
5. Press Restart
Your surface should boot to a light blue screen with some options on it.
1. Click on Troubleshoot
2. Click on Reset your PC
3. Follow the prompts.
Let me know if this does not work for you.
Sounds like you need to do a system refresh, RT is usually quite responsive.
Swipe right to open charms menu, then click on Update and Recovery, then Recovery, then choose "Refresh you PC without affecting your files".
Good luck.
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