Paper jammed during printing process the paper will not go with the roller evenly instead only the right side of the paper at the same time the left side crampled

You may have remnants of torn paper left in the feed rollers or beyond -from a prior jam. Other causes include:

• Overheating
• Wrong Paper Type
• Printing Labels
• Cracked or Dirty Rollers
• Use of Wrong Tray
• Incorrect Loading of Paper
• Paper Overload

Paper jams can be true or false. A false paper jam occurs when the error message displays, but no jammed paper is in the product. The following solutions apply to both true and false paper jam errors.

Print a self-test report Use the following steps to print a self-test report.

1. Load plain white paper in the input tray.
2. Press Setup , and then press 2 . The Print Report menu displays.
3. Press 1 to select and print a Self-Test Report
   

Solution one: Clear the paper jam Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray.

Step two: Clear the jam from the back of the All-in-One

1. Figure 2: Remove the rear access door
2. Gently pull any jammed paper out of the rollers inside the product.
3. Carefully remove any scraps of paper that are still stuck in the product.
4. Reattach the rear access door. Insert the two posts on the right side of the door into the holes on the product, and then push the door in until it snaps into place.
5. Reconnect the power cord to the back of the product, and then press the Power button ( ) to turn on the product.

Step three: Clear the jam from the front of the All-in-One Follow these steps to remove the paper jam from the front of the product.

1. Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
2. If you see jammed paper, gently pull it out.
   

Step four: Print a self-test report

• If the issue persists , continue with the next solution.

Solution two: Make sure that the carriage can move freely Follow these steps to make sure that the carriage can move freely. Step one: Check the paper path

1. Check for any paper or object that might be stopping the carriage. Figure 4: Example of paper stuck in cartridge access area
2. Remove any paper or objects you find.
3. Reach inside the product, and then manually move the carriage.
   • If the carriage is stuck on the right side , move the carriage to the left side of the product.
   • If the carriage is stuck on the left side , move the carriage to the right side of the product.
   • If the carriage is stuck in the middle , move the carriage to the right.
4. Remove any paper or obstructions found.
5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the righ

Step two: Print a self-test report

• If the issue persists , continue with the next solution.
• If the self-test report does not print , continue with the next solution.

Solution three: Clean the rollers and the rear access door Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers inside the product. Step one: Clean the rollers

1. Press the Power button ( ) to turn off the product.
2. Disconnect the power cord from the back of the product.
3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it. Figure 6: Remove the rear access door
4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 7: Rotate the paper feed rollers
6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
8. Replace the rear access door. Insert the two posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.

Solution four: Service the product

Your printer has a fail safe mechanism that pushs the paper that it's processing out to prevent any other jams during the printing process. Your rollers must have something jamming it's movement during printing. You will need to open the printer through the panels on the back, front, and side to ensure that you see the rollers and remove any paper or debrise blocking hitched on the rollers or in the printer. You may also want to ensure that the holders on the sides of the paper tray where the paper comes in are lined up correctly. Also, make sure not to pack the paper tray to capacity. Only use the tray half full.

try to clean the printer rollers with acohol it should work

If you need further help, reach me via phone at https://www.6ya.com/expert/david_eb7ea98642566cc6

Most of our printers pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.
If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):
Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).
Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Finally, turn the printer upside down and carefully shake it for 10 to 20 seconds to see if something falls out of the paper feed path. Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print again.
If it still fails to feed the paper correctly, please reply with the following information:
What type and brand of paper were you using? Have you ever used this type or brand of paper before and if so what were the results? Once we have this information we will try to fix the unit through email support.

lift the feed area and look at the small glass plate where the auto feed paper is actually scanned. That needs a good cleaning. Since the paper runs across it even a tiny little obstruction such as paper left from a paper jam or a dot of ink from that pen you used to unstick that last paper jam (maybe its just me??). That one dot turns into a line when the paper rolls across it. Clean well and the line will dissappear.

hi
This clearly indicates that problem is with the rollers in the paper feed tray..to clear the obstruction-fold a sheet of paper 3-4 times lenghtwise to make it thick..insert this into the paper feed tray,behind the rollers-move it left right a couple of times....repeat this a couple of times-if no go...call tech support..printer would be replaced if in warranty...good luck

Introduction When the all-in-one detects a paper jam, the display will read, " Paper jam: Press OK to continue ." The computer might display the following message: " There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. " This document will assist in correcting paper feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. Clearing paper jams CAUTION: All paper jams must be removed from the back of the all-in-one through the rear access door. Pulling the paper from the front of the unit rotates the paper feed roller in the wrong direction and can cause damage to the all-in-one.

1. Turn off the all-in-one and unplug the power cord.
2. Turn the all-in-one around so the back of the unit is facing out.
3. Open the rear access door:
   1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
   2. As the door shifts to the right, pull the door out slightly to release.
   3. When the door is released, gently remove the door by sliding the door out and to the left.
   Figure 1: Removing the rear access door
4. Inspect the pressure rollers on the access door. They should be clean and rotate easily. If needed, clean the rollers with a soft lint-free cloth lightly moistened with water (distilled water preferred). If the rollers do not rotate easily, they may need to be replaced.
5. From the access door opening, gently remove the jammed paper.
6. Remove the paper stack from the paper supply tray. Discard any paper damaged or bent.
7. Re-stack the reload the paper into the paper supply tray. Push the stack into the tray until it stops.
8. Re-seat the rear access door:
   1. Insert the two posts on the right of the door into the holes on the right side of the opening (as shown in the figure below).
   2. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
   3. As the door shifts to the right, push in the left side of the door to lock it into position.
   Figure 2: Rear access door posts
9. Reconnect the power cord and turn on the unit.

Causes of recurring paper feed problems If paper feed problems occur repeatedly, one of the following might be the cause:

• Something is obstructing the paper or print cartridge path. Open the cover of the all-in-one and check for obstructions.
• The rear access door is unlocked or improperly seated. Follow the steps above to remove and re-seat the access door.
• The paper width guide is not positioned against the paper. Adjust the paper width guide against the edge of the paper.
• The paper is not supported. Paper should be flat and smooth with no folded, torn, or rough edges. Some glossy and/or coated papers, or reused paper (already printed on one side) can experience a higher incident of paper feed issues.
• The paper tray is not fully extended.
• The paper feed rollers need cleaning. Over time paper fibers and dust will stick to the rollers and should be removed. See instructions for cleaning the rollers below.

Paper jam message displays but no paper is jammed The print carriage might be jammed. Follow these steps to correct the problem:

1. With the power on, lift the print cartridge access door. The print carriage should move to the access area located on the right. If the print carriage stays all the way left, reset the unit by unplugging the then plugging in the power cord. If the carriage still does not move to the right, continue with the steps below.
2. Disconnect the power cord from the all-in-one.
3. Remove both print cartridges.
4. Push the print carriage slightly to the left and then to the right to verify that the print carriage is not jammed. If the print carriage will not move, check for obstructions under and around the carriage.
5. Close the print cartridge access door.
6. Plug in the power cord.
7. When the " Insert Print Cartridges " message displays, open the print cartridge access door and insert the print cartridges. Verify that both cartridges are seated correctly and lock into position.
8. If the error recurs, contact HP for assistance.

Envelopes The envelope flap can move with the grip of the rollers and cause paper feed problems. Use envelopes with a rectangular flap and/or tuck the flap inside the envelope when printing. The print is skewed or crooked A small amount of skewing is not unusual with printers. When there is too much skewing, the following steps can help reduce the amount.

1. Adjust the paper width guide to fit against the edges of the paper stack.
2. Verify that the rear access door is properly seated and locked into position.
3. Remove the rear access door and clean the paper feed rollers (see the instructions at the bottom of this document).

More than one sheet of paper feeds in at the same time Several paper caused problems can result in more than one page feeding into the unit. Check the list below:

• Reused paper (paper already printed on one side)
• Torn or folded paper
• Textured or coated paper
• Unsupported specialty paper

To determine if the paper is causing problems, try using clean, undamaged sheets of plain white 70 - 90 g/m2 (20 - 24 pound) inkjet paper, such as HP Multipurpose or Bright White paper. If this paper feeds correctly, the problem is probably with the other paper. Cleaning the paper feed rollers Over time dust and paper fibers will accumulate on the paper feed rollers. This can cause paper feed problems. Follow the steps below to clean the rollers: Figure 3: Paper feed rollers

1. Turn off the all-in-one and unplug the power cord.
2. Remove the rear access door (as describe above in this document).
3. Clean each roller using a clean lint-free cloth lightly moistened with water (distilled water preferred). Rotate the rollers to clean the entire surface.
4. Verify that the paper feed rollers on the rear access door are clean and rotate easily.
5. Re-seat the rear access door.
6. Plug in the power cord and turn on the all-in-one.

There is something jammed in there....shake it upside down first.....if nothing then revese feed a paper through it manually......take left side off hold paper in front and roll wheel on the left side so the paper feeds back into the machine,,,,,,open top to see in there and when paper feeds under white rollers make sure it dosent jam where wite rollers are about an inch from the right there is a small rectangle hole with a black plastic piece in there pry it up carfullywith a paper clip and feed paper with the wheel under it at that point the paper push out a bobby pin into my back tray,,,,, now everything works great.......keep checking i didn't believe something was there either but there was..... also if your paper first starts to feed and stops pull out the paper and check for a bend or crinp in it mine kept doing that and that is exactly where the pin finally came out.....

You may have a jam insude the unit. Open it up as if you are replacing cartridge, check everywhere for a tiny paper jam, with a torch, near roller, carriage etc. good luck xxx lilacgerry