Schlage deadbolt is 1 month old. Locking it with a partial turn is okay but I turned lock with key completely clockwise until it "clicked" : then it impossible to open with key from outside. Alignment and strike plate are okay.
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Re: new schlage deadbolt stuck in locked position
Make sure that the tang from the lock side actually engage the mechanism in other side of the door. If the tang is too short or not engaged the lock will not work. Also check that the two screws connecting the lock to the other side is actually tight.
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You likely have the lever that goes from the outside portion of the lock through the striker/bolt assembly into the inside portion rotated into an incorrect position when you insert it into the striker/bolt assembly.
With the door open, remove the interior trim (thumb turn) from the door, and using the key, turn the deadbolt to the locked position. Now re-install the thumb turn, in the locked position, and with the key removed see if you are able to unlock the deadbolt. I suspect that the tailpiece (part that sticks out of the lock cylinder and into the thumb turn) is not in the correct position.
Recommend resetting the lock back to factory settings and try reprogramming. Also if you don't hold the latch while turning the key to lock/unlock the door it may not be recognizing the keys inserted and this will keep the key in place. Try that before resetting to factory just make sure you hold latch and turn key until it wont turn anymore.
Hello My name is Lori and I work at Schlage Customer Service. If this is not a Schlage Key it may be possible that they did not cut the key to the correct code. Look on your key for the 5-digit key code and make sure the keys align up exactly - the keys also should be the same width. Also when you install this B362 you should install it with the katch extended and the keys out of the cylinder. Try some of these tips and if you still need help - please feel free to call us at Schlage Customer Service: 1-888-805-9837 Good Luck!
It sounds like you may have the Turn Lock Feature disabled. View and scroll down in the instruction sheet to the Troubleshooting portion, where it says " Pressing (the) Schlage (button) does not rotate deadbolt" The solution is to push the PC button, then the Schlage button, then 7 to enable the turn lock feature.
Here is the contact info you need for customer service:
Schlage Lock Company Customer Service Department 2119 E Kansas City Rd Olathe, KS 66061 United States Customer Support Warranty & Technical Information: 1.888.805.9837
The best way to free up a lock is with graphite powder. Give it a good dose (put down some newspaper first to catch any falling particles) and "puff" it in. Do this several times, working the key between times and after. If it is still stubborn, loosen the interior bolts that hold the halves together. Loosen just enough so that the halves can re-orient themselves slightly (called "wiggling in"). You'll find a spot where the lock works smoothest. Tighten up the blots, but don't over tighten. Continue to work the key until you're satisfied that the position is as good as you can get it. Graphite is available at Lowe's, Home Depot or even Hobby Lobby (used for Pinewood Derby cars). Same stuff. By the bye, you should use graphite on all your locks from time-to-time. It keeps the cylinder, springs and pins freed up, making the action of the locks very smooth. I never work on a lock without adding graphite powder first.
my guess is that during installation the inside lock cylinders were 1/2 or a full rotation more in one direction than the outside cylinders. remove it from the door, assemble it and try it without installing it. If it doesn;'t work, take it back. If it's old, oil it. if that doesn't work- toss it- you've spent an hour on a $15 item.
it sounds as though the linkage that pulls the deadbolt back has disengaged... if you undo the screws from the inside of the door and remove the manual knob there will be 2 more screws holding the key lock to the door. A thin flat bar is attached to the key lock that goes through the deadbolt and into the manual knob. This bar turns with the key, sliding the bolt on its track to lock and unlock the door. Once the lock is apart check the key in the lock to see if the bar turns when the key does. then see if there is anything that may be obstructing the deadbolt from sliding. The locks are pretty indestructible so if there is a problem it may have been from the install... perhaps the door is to wide for the lock to engage properly and the lock worked loose in the 6 months that it worked.