It sounds that the laser pickup unit to your HTS is faulty. Contact any service technician to replace it. If you wish to get some details; check the site linked here. Viewing it in "Mosaic" or "Magazine" will make surf easy. Pull up older posts. Surf the site with patience. Do a search by type in the brand name of your device at its search box.
http://electronicshelponline.blogspot.com/
SOURCE: DVD player disc tray won't open
loader mechanism has malfunctioned and is not user serviceable at a reasonable cost. replacing this unit would be your best bet
SOURCE: Sony Ns575p wont eject DVD
Someone is going to have to open the unit to look to see if mechanism is jammed or out of alignment or if the disc is not in the proper position---either mechanism or a jam is most common here.
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