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what type of phone is it? it sounds like your digitizer has either come loose or stopped working. I specialise with iPhones but on most displays youll have your LCD (picture) and your digitizer (touch screen) actualy attached to the screen is 2 ribbons which connect it to the motherboard in the phone. Your digitizer could be gone and hence why your touch screen wont work. either that or its came loose somehow.
Mine Does The Same Thing I Am Trying Everything Letting Get Air And All It Still Wont Work I Really Need this Phone And My Screen in Black CANT SEE ANYTHING its a ZTE GROOVE PHONE
The issue can be with the flex of your phone that connects to the touch screen. The connection might be loose thereby disabling the touch screen functionality.
The best solution is to take it to Samsung repair shop and get it repaired by an expert. They are well experienced with touch phone firmware malfunction issues.
Probably your digitizer is bad and needs to be replace. But first try to Calibrate the touch screen maybe it might help you.
If your interested in trading in your phone visit our website at www.usedcellphoneshop.com
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