Faxes coming in print fine but outgoing faxes people are saying are coming out blank on their end

Using the HP Network Diagnostic Utility in Windows - HP Customer Care (United States - English).

or Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English)

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Hello,

Make sure that you sent the fax face down.
If all your faxes are sent blank, there may be a problem with the scanner. Try making a photo copy placing the page face down, if your copy comes out blank then the scanner is finished.

If your photocopy does not come out blank then the problem is on the other end and not your machine.

Thanks,

Pat

check your film roll

Compare print copy & photostated copy, is there any difference ?

Someone sent you fax upside down. If your machine prints and copys OK, it's not your machine.

This type of fax is "toy" buy a laser fax an get rid of all your problems

just copy a paper if copy is black ur scanner is dirty or dead .first clean scanner with tissue other wise change it.if copy is ok result not black that is due to telephone line.by mian jee

i want to download this printer software 4355

There is a fax stuck in memory. Try unplufgging the machine for 30 secs.

Plug a regular into the wall jack to verify that you have a dial tone.

When you say all other printing processes are ok, I am assuming you can make copies and print from the computer. If so...then are the blank faxes coming from several different fax machines or are they coming from one particular fax machine. If one particular fax machine, then the problem is probably on their end. I need to go backwards a second....when you receive a fax does the machine spit out a blank page or no paper is fed at all..it just receives the fax? Is the machine programmed to just receive faxes to memory to be printed out later? It doesn't make sense for it to print or copy but not to print a fax. If problem persist try a different fax modem.