This has happened twice now in the past two weeks. The first time, we changed the cartridge and that seemed to work. It's happened again with the new cartridge (Error msg "No Cartridge"). We've tried turning off and back on, nothing.
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If you have just installed these cartridges and got this message immediately, Make sure that these are the correct cartridges.
The cartridges for the Xerox 6180 are identical to look at, but have different part numbers, and crucially different chips.
There are also pagepack/Eclick versions of these cartridges.
If your printer is a 'pagepack' version of the printer, it needs pagepack/Eclick cartridges, and will give an error if normal cartridges are used. Similarly, if your printer is a 'normal' version, and you put a 'apgepack/Eclick' cartridge in it, you'll get an error.
If you've had the cartridges in the printer and used it WITHOUT getting the CRUM error message, the counter chip has become corrupted. This can happen if there is a power problem during a chip 'write' operation.
I have a Xerox 4250. After the ink cartridge ran out I replaced it with a new one and got the "replace photoreceptor cartridge" message. Reinserted the cartridge and it stayed. Called Xerox and they couldn't explain. I turned the machine off and on and the message changed to "replace photoreceptor cartridge" but an additional message of replace Smart Drum came up. I replaced the Smart Drum and it is working fine now. Note: I really don't think it was time to replace the Smart Drum. But the nearest authorized service provider was 3.5 hours away and this had to be cheaper than a service call from that distance.
This error code normally is for incorrect cartridge or not seated properly. Trying cleaning on the copier cavity area that hold the cartridge. Make sure the power is off first.The sensors might be blocked by dust and dirt. Then reinstall the cartridge and try again. Hope this helps.
Assuming you have the correct consumable for your printer/contract. Make sure you remove any plastic or stickers near the cartridge.
You can also follow this tips. Page 2.5
Reboot the machine removing the power cord.
Driver could be corrupt. Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came withthe printer. When the software program asks you to connect theprinter to the USB port, do so and it should again work properly. Hope this helps. Bud
When you take the toner cartridge off the imaging unit, is there magenta toner in the open slot of the IU? Assuming that there is nothing wrong with the toner cartridge, you are possibly looking at a bad engine control board.