Question about Hitachi 50V500 50 in. HD-Ready LCD Television
Posted by Anonymous on
We had the same problem and just got our light engine replaced last week. Yes, Hitachi will ship the part and they will pay for the part but they will ask you to pay for the install (unless like Dev23 said, it's still under warranty). Hitachi shipped the part to the certified Hitachi dealer that they recommended. Cost to us was around $400. Worth it to us being that the TV cost $3600 when we bought it 3+ years ago and up until we had the light engine problem, the TV has been great. Since the light engine was replaced, TV looks brand new. You will read some post about this problem were people have had up to 3 light engines replaced. Back when Hitachi was made aware of this problem (about a year ago) they were sending out refurbished light engines and not new ones...obvious cost savings and cheap way out for Hitachi. The tech that came out and installed ours said that now Hitachi only sends out brand new light engines.
You should really only deal with Hitachis Customer Relations Department and not regular customer service. When you first call, they will act like they have no idea what you're talking about. After you have someone come out to look and tell you that YES, it's a light engine defect, they will ship the part to the dealer and then the tech will come out and rinstall it. The customer relations department # is 800-654-70103.
If you're willing to pay the install, they will cover the part. The part we were told cost $1500. Regardless of a warranty or not, this is a DEFECTIVE PART and I think Hitachi should pay for the entire tab none the less, we just wanted the TV fixed without a hassle! Good Luck:)
Posted on Nov 25, 2007
I'll tell you what I tran into and how it got resolved...
I experienced the same problem , with the blinking light...
Purchased a replacement lamp..
It didn't work(After market Universal supposably)..
Well..Come to find out.The Replacement lamp's housing looks similar, but the connecters that come out the back of the housing weren't quite long enough to trigger the microbe that activates the lamp in the Television.
Luckily I had the original lamp and it's housing that came with the television..
Took the bulb out of the new replacement lamp
Placed it in the original housing , and BINGO..It worked and is still working...
Posted on Jan 16, 2008
SOURCE: I have a 50v500a Hitachi
THIS IS SO COMMON THERE ARE NOW SEVERAL CLASS ACTION LAWSUITS OVER IT---I suggest you get involved---the replacement engines are all rebuilt and supposed to "not have the same trouble".
Let me know if I can be of assistance.
GOOGLE THE MODEL NUMBER WITH CLASS ACTION LAWSUIT AFTER IT.
Posted on Sep 05, 2010
If you Google the model number with the word problem after it you will see it is very common for this and the 60V500 made the same year.
There are currently several class action lawsuits concerning this and the engine wholesales for about 600 exchange currently. I replaced nearly 20 of them in sets when they were less than 3 years old--extended warranty.
At one point the cost was 1100 and then when so many started failing they dropped it to 225 exchange/wholesale---but that ended a few years ago.
Hitachi (several clients here and locally have told me this) if called will at first deny knowing anything about this problem--but they know and have known for years.
Best suggestion if you are not under a extended warranty---get involved in one of the class action lawsuits----sooner or later Hitachi will have to either replace set for free or pay.
Sorry to give you bad news but if it told you something you did not know, rate this solution as very helpful as I do this here for free.
Posted on Sep 17, 2010
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