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A very dangerous thing to do and possibly the pcboard and temperature sensor inside the battery is now damaged. Probably cheaper to buy a new battery through ebay than purchase new cells to attempt a repair.
the best thing to do is to get the help of a qualified technician(better go to a toshiba service centre) they will help you with this. try removing the battery after turning off the computer and removing the power supply.reinsert the battery and turn on th notebook. it should work fine. else contact the technician.
switch off - disconnect ac adaptor - wait 3 seconds - connect ac adaptor - repeat about 20 times.
Is charge light blinking when you connect ac adaptor?
Try reseating battery.
If battery is old (over 2 years) or heavily used then it may need replacing. They only last for 250-500 complete discharges.
Packard Bell only seem to have a european site from what I can tell. If your wife can understand the language, check out the belgium site for W3903 by clicking here and see if you go through the troubleshooter, whether they would be prepared to repair it from a non-european shipping address. If they would not, it's not likely you'll find anyone who deals with it, as Packard Bell seems to be an exclusively european brand.