Sony Handycam DCR-VX2100 Mini DV Digital Camcorder Logo
Posted on Jun 23, 2009
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Sony DCR-VX2100 will Not Power on By Battery Unitl I connect AC power adapter. I connect the battery to the camera, turn it on and nothing happens as if the battery is dead, even though it's fully charged. If I then connect the AC adapter the camera works fine, and will run off the battery if I disconnect the AC. Then I can pretty much use the camera all day, once I store the camera for a few days and connect the battery, I again have to connect the AC to get the camera going. Thoughts?

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  • Expert 72 Answers
  • Posted on Jun 27, 2009
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Joined: Jun 27, 2009
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This problem is by the DD board of the camcorder their is a power ic in the DD board,which provides the supply to the camcorder.

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Sony dcr-pc9 ejects tape when trying to load....not a claening issue..common symptom on this model

Try this:

1. Turn off the Handycam
2. Remove the battery from the Handycam.
3. Remove the AC Power Adapter from the Handycam.
4. Move the Handycam power switch to the ON position.
Note: Leave the switch in the ON position for at least 15 seconds.
5. Move the Handycam power switch to the OFF position.
6. Connect the AC Power Adapter to the Handycam.
7. Turn on the Handycam.

Good luck!
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Screen goes black shortly after turning on

I'm sorry that the screen goes black shortly after turning on the camcorder. I suggest that you perform a manual power reset and check the operation. Follow the steps to perform a manual power reset:
  1. Turn off the camcorder.
  2. Disconnect AC power adapter.
  3. Remove the battery pack.
  4. Remove the lithium button-cell battery.
  5. Move the POWER switch to the CAMERA position for 15 seconds.
  6. Move the POWER switch to the OFF position.
  7. Reinsert the lithium button-cell battery.
  8. Reconnect the AC power adapter or reinsert the battery pack.
  9. Turn on the camcorder.
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The camcorder casset is stuck in the eject position. reset does nothing for the problem.

for tape loading issues,do a power reset procedure. make sure ac adapter is not connected.set cam to off position.remove the battery and leave the camera without power for at least a minute.use the ac adapter and turn cam on.see if this resolves it.if not...service is required.
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I had a power surge and my sony dcr-trv350 will not trn on is it worth fixing?

Follow this procedure to troubleshoot if the camcorder will not turn on.

IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online in the Manuals/Specs/Warranty section of the Sony eSupport Web site.

  1. Remove the battery from the camcorder.
  2. Connect the AC power adapter to the camcorder.
  3. Plug the AC power adapter into a working electrical outlet.
  4. Attempt to turn on the camcorder.
  5. Reset the camcorder back to factory settings.
  6. NOTES:
    • If the camcorder does not operate using the AC adapter, service may be required .
    • If the camcorder does operate using the AC adapter, proceed with the steps below to troubleshoot the battery.

  7. Ensure the battery has been fully charged.
  8. Ensure the battery is properly inserted into the camcorder.
  9. Remove the AC power adapter from the camcorder.
  10. Attempt to turn on the camcorder.
  11. NOTES:
    • If the camcorder does not turn on, then the battery may need to be replaced.
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Sony DCR- DVD108 switches off automatically while recording

Follow this procedure to troubleshoot if the camcorder turns off by itself.


  1. Remove the battery from the camcorder.
  2. Connect the AC power adapter to the camcorder.
  3. Plug the AC power adapter into a working electrical outlet.
  4. Attempt to turn on the camcorder.
  5. Reset the camcorder back to factory settings.
  6. NOTES:
    • If the camcorder does not operate using the AC adapter, service may be required .
    • If the camcorder does operate using the AC adapter, proceed with the steps below to troubleshoot the battery.

  7. Ensure the battery has been fully charged.
  8. Ensure the battery is properly inserted into the camcorder.
  9. Remove the AC power adapter from the camcorder.
  10. Attempt to turn on the camcorder.
  11. NOTES:
    • If the camcorder does not turn on, then the battery may need to be replaced.
    • If the problem persists using a different battery, service may be required .
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HAVE AN ERROR MESSAGE ? C31:23 DON'T KNOW WHAT IT MEANS ????IT'S A SONY DCR TRV-130 .....

The camcorder has detected an issue that may require a power reset.

  1. Turn off the camcorder.
  2. Remove the battery or disconnect the AC power adapter for 60 seconds.
  3. Insert the battery or reconnect the AC adapter.
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My Sony TRV118 displays C:31:23 when trying to playback or record. Have tried different tapes, left open for sometime, removed battery. All to no avail.

The camcorder has detected an issue that may require a power reset.

  1. Turn off the camcorder.
  2. Remove the battery or disconnect the AC power adapter for 60 seconds.
  3. Insert the battery or reconnect the AC adapter.
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1answer

When tape inserted re insert tape and C 31:23 APPEARS

The camcorder has detected an issue that may require a power reset. To perform Power reset,
  1. Turn off the camcorder.
  2. Remove the battery or disconnect the AC power adapter for 60 seconds.
  3. Insert the battery or reconnect the AC adapter.
1helpful
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The LCD is flashing eject indicator with error no. C:31.23 ,So before that it was showing reinsert the caset

According to Sony, the 31 problem is one that requires a power reset of the camera. Turn off the camera, remove the battery, remove the AC adapter if it is in use and then wait several minutes before re-attaching the battery and/or power and turning the camera on again.
The 23 problem is a non-Sony InfoLithium battery. Apparently these smart batteries interact with the camera. According to Sony: "Replace the battery in the camcorder with a Sony® InfoLithium battery or connect the supplied AC power adapter."
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