This is a post from you concerning a Sebo vacuum cleaner."OK - I'm a Sebo expert, and we will get to the bottom of this! I need you to do one thing for me: lie the machine on one side, then switch it on and look to see if the brush roller is revolving - KEEP FINGERS and all loose items WELL CLEAR. Does the brush revolve? Then, with the machine switched off and unplugged, see if you can rotate the brush roll by hand. Does it revolve easily, or is there a lot of resistance? Then post a reply here saying what you observe. I'll get back to you when I've got your reply." On my Sebo the brushes turn when on but when you try and turn by hand it is very stiff. Can you give me a reason and more importantly a solution. Thanks Laurence

With the power head cover removed, you will see tabs on the inside of the chassis inline with the front bottom plate. Simply pinch the tabs with some needle nose pliers and push. I have included a link to the parts list as well as the front bottom plate. You will see by the picture what those tabs look like and how to remove the front bottom plate. 5411 HG Front Bottom Plate Windsor Sensor S12 XP12 SR12 86138280 allstar... http://sebo.us/pdfs/website_schematicsPDFs/AUTOMATIC%20X%20Schematics.pdf

There are actually two belts on your Sebo, one that drives the brush, and the second that attaches to the pulley on one end, and the motor shaft on the other. I'm assuming that the belt you need to replace is probably the brush belt, or the belt that attaches to the brush gear on side, and the pulley on the other.

Here's what you'll need to do:

Step 1. Remove the vacuum bag housing so that you are only working with the power nozzle or the bottom portion of your Sebo, this will make it much easier to work with. Turn the vacuum upside down, and remove only the 5 screws that I have circled in red:




Step 2. After removing the screws on the bottom of the vacuum cleaner, separate the top housing from the lower agitator housing, sometimes it may take putting a flat head screw driver in between the white and grey colored housing and prying them apart.

Step 3. You now have full access to the belts on your machine. It's most likely the belt that wraps around the brush gear rather then the belt that's attached to the motor that's gone bad. I have never replaced the motor belt in 8 years of servicing Sebo vacuums. The easiest way to replace this belt is to loosen the pulley system that the belt wrap around. Unscrew the two screws that hold this pulley in place, and remove the brush drive belt from the pulley, and now you can unwrap it from the brush gear as well now with the extra slack in it. Now, if you've been using your Sebo in your home rather then using it commercially in a business, Sebo actually offers a lifetime belt warranty on their vacuum cleaners. The belt is supposed to last as long as the vacuum, and Sebo will actually cover this repair, both parts and labor as long as the machine is being used in a residential home environment..

Hello,

There are actually two belts on your Sebo, one that drives the brush, and the second that attaches to the pulley on one end, and the motor shaft on the other. I'm assuming that the belt you need to replace is probably the brush belt, or the belt that attaches to the brush gear on side, and the pulley on the other.

Here's what you'll need to do:

Step 1. Remove the vacuum bag housing so that you are only working with the power nozzle or the bottom portion of your Sebo, this will make it much easier to work with. Turn the vacuum upside down, and remove only the 5 screws that I have circled in red:




Step 2. After removing the screws on the bottom of the vacuum cleaner, separate the top housing from the lower agitator housing, sometimes it may take putting a flat head screw driver in between the white and grey colored housing and prying them apart.

Step 3. You now have full access to the belts on your machine. It's most likely the belt that wraps around the brush gear rather then the belt that's attached to the motor that's gone bad. I have never replaced the motor belt in 8 years of servicing Sebo vacuums. The easiest way to replace this belt is to loosen the pulley system that the belt wrap around. Unscrew the two screws that hold this pulley in place, and remove the brush drive belt from the pulley, and now you can unwrap it from the brush gear as well now with the extra slack in it. Now, if you've been using your Sebo in your home rather then using it commercially in a business, Sebo actually offers a lifetime belt warranty on their vacuum cleaners. The belt is supposed to last as long as the vacuum, and Sebo will actually cover this repair, both parts and labor as long as the machine is being used in a residential home environment. (This is the policy of Sebo America, if you're in the UK please check Sebo UK"s policy).

If you have any further questions on how to replace the belt, please feel free to reply to this repair by leaving your question in the comment section, I'm always more then happy to answer any question you may have.

Thanks again,

Chris Jones
goVacuum.com

there's a button lock on the top of the nozzle and the bottom of the vacuum where they meet. That should release the carpet nozzle from the vacuum cleaner easily.. you may have to jiggle it to get it loose, but there's a button lock mechanism that holds it in place

Hello,

Ok, thanks for the clarification. Even though the cord doesn't have any external damage, it's still very possible that it has gone bad. When a Sebo upright doesn't even start, this can mean one of several things. The parts that could go bad that would cause the machine not to turn on would be the cord (most common on a Sebo), the on/off switch, the PC board that's on top of the motor, or the actual motor. In the 7 years that I've been selling Sebo, I have only changed out one PC board, and I've never had to replace a single motor on a Sebo yet. I have had to replace several cords over the years, some showing external damage, others didn't show any damage.

The cord and the switch are going to be the easiest parts to test, and also happen to be the most common, so this is a great place to start.


Here's how you can test the switch and the cord on the vacuum cleaner. You'll need to have a simply Electrical tester that will test if current is going through the cord. Here's a link to a similar one that is very inexpensive that I used in this repair solution:
http://www.homedepot.com/h_d1/N-5yc1vZ1xh7/R-100183054/h_d2/ProductDisplay?langId=-1&storeId=10051&catalogId=10053


Step 1. Unwrap the electrical cord from the vacuum cleaner, and set the entire cord aside. Also remove the on-board wand that rests directly behind the bag housing. After the wand has been taken out, you should see on the left side of the vacuum where the handle goes into the body of the vacuum a little gray lever (my picture this lever is yellow as I only had a Sebo X5 on the floor, but the repair is identical). This is what the lever looks like:



Step 2. As you'll see if you look closely, the lever says "closed". Turn the lever towards the front of the vacuum so the lever reads "open".



Step 3. Once the lever is moved to open, lift straight up on the entire handle assembly to remove it from the vacuum cleaner.



Step 4. Once you have the handle assembly out of the vacuum cleaner, turn the handle upside down. You'll be able to see two small metal electrical terminals that connect into the base of the vacuum where the handle meets the vacuum cleaner. Make sure that both terminals are visible. I have seen a few Sebo's where the handle has come loose, and these terminals no longer make connection to the rest of the vacuum, causing the vacuum not to turn on. You can re-attach the handle into the vacuum cleaner, turn the lever on the side from open back to closed, and test the vacuum to see if it comes on.

Step 5. If the vacuum failed to come on after reinstalling the handle, take the handle back out of the vacuum. Put one of the wires from your electrical tester into each terminal in the bottom of the handle assembly. Make sure that the tester is actually making contact with the metal terminals. It should look like this:



Step 6. With each of the electrical tester wires pushed down into the handle and making sure they are making contact, plug the cord into a standard wall outlet. If current is present, the electrical tester will light up. If not light comes on, try flipping the on/off switch and see if this has an effect on if the tester lights up or not:



As you can see in the picture above, the cord and switch on this vacuum are good. If your tester lights up when you put it into the handle, then this means that your cord and switch are good. This means that either your motor, or PC board have gone bad.

If the tester signals that you don't have any power at the bottom of the handle, then this means that either your switch or your cord is bad.

If you will please let me know the results of the electrical test here on the bottom of the handle, I will then go into the next steps of the repair, and explain how to open up the machine and either replace the cord / switch, or if you did have power here, the pc board or the motor.

Please just use the clarification request form that you used last time. I hope this was helpful in diagnosing your machine. If this helped you, please be kind and rate the repair as helpful by clicking the thumbs up icons in the top of the repair.

I look forward to helping you fix your Sebo.

Chris J.
GoVacuum

OK - blockages are not always obvious (especially if they are deep within the flexible hose). One thing you can try is to remove the flexible hose from the top of the bag compartment and then switch on - if the red light goes out, there's a blockage in the hose. If the light stays on, there's almost certainly a problem with the main circuit board (for which you should get professional help) but that would be extremely unusual. If you need further help, please post a reply here and I'll do what I can.

OK - I'm a Sebo expert, and we will get to the bottom of this! I need you to do one thing for me: lie the machine on one side, then switch it on and look to see if the brush roller is revolving - KEEP FINGERS and all loose items WELL CLEAR. Does the brush revolve? Then, with the machine switched off and unplugged, see if you can rotate the brush roll by hand. Does it revolve easily, or is there a lot of resistance? Then post a reply here saying what you observe. I'll get back to you when I've got your reply.

it might be the bag.just check with your local vacuum store

Thanks to its automatic height-adjust feature, the Sebo X4 has two drive belts, one from the motor to the height-adjust sensor, and another from that sensor to the brush roller. To access them,first remove the base from the handle, undo the four recessed screws on the underside of the base, then turn it over and lift off the cover. You will then see the belts. The rest should be obvious (it's a while since I've done one of these, but I think you may have to loosen the screws holding the height-adjust sensor before you can slip the belt off).
I hope this helps. Any further problem, just re-post here and I'll do my best. Good luck!