Problem On xante (ilumina 502) i have a light grey background when printing on 300gm to 500gm card

Question edited for clarity, full 'make model (what it is)'.

Try this. Power off - unplug from wall outlet, press and hold the power button for 1 minute. Plug power back in and power on. That should have reset it. Called a Power Cycle and resets the operating system and clears RAM memory.

Maker Support

https://www.xante.com/legacy-faq/ilumina/

Troubleshooting

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiPxPPK9fL-AhWXAjQIHbNUBaQQFnoECBcQAQ&url=https%3A%2F%2Fwww.fixya.com%2Fsupport%2Ft23338883-our_xante_illumina_leaves_faint_line_in&usg=AOvVaw1mabCtadoCTNppUNjTbuv5

If the network menu is lost on your Xante Ilumina 502 printer, it may be possible to restore it by resetting the printer's network settings. Here are the general steps to reset the network settings on the Xante Ilumina 502:

1. Power off the printer.
2. Locate the network card on the back of the printer.
3. Press and hold the small button on the network card for 10-15 seconds. This will reset the network card to its default settings.
4. Power on the printer.
5. Press the "Menu" button on the printer's control panel.
6. Use the arrow keys to navigate to the "Network" menu.
7. Select "TCP/IP" and then "DHCP" to ensure that the printer is configured to obtain an IP address automatically from your network.
8. If your network requires a static IP address, you can manually configure the IP address and other network settings in the "TCP/IP" menu.
9. Save your changes and exit the menu.

Very specialised equipment. Contact the maker for support and service. It is an undocumented error

https://www.google.com/search?q=Xante+502+fatal+error+125

FAQ Ilumina - Xant? - Xante

https://www.xante.com > Legacy FAQ
Browse our most frequently asked questions regarding the EnPress, Envite, Impressia, Ilumina, legacy products, and more.

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if you are familiar with ilumina menu search for the ID Test Pattern. Print test using 11 x 17 page.
On the copy you will see which of the drums need to replace, if the copy has vertical or horizontal lines on it the drum which ever color shows it has to be replace.

sorry I can't help with this problem

I would like to know where my order is or my account credited with the total amount of the order

Your settings are incorrect, adjust media type and media weight. This settings adjust the temperature of the fuser. If fuser to cold you will have ghosting and fuser to hot image will stick to fuser.

13000$

We found that the lighter the glossy paper, the worse the problem. I think the Ilumina is so hot that it literally melts the paper. We have great success using 100# gloss offset.The heavier, the better.