Issue
All lights on the product control panel flash and a '
Reset Power
' message displays on the product control panel.
Solution one: Turn the product off and then on
Follow these steps in the order presented to turn the product off, and then on again.
Step one: Turn the product off and then on
-
Press the Power button (
) to turn off the product.
-
Wait 15 seconds.
-
Press the Power button (
) to turn on the product.
Step two: Print a self-test report
-
Load clean, unused, plain white paper into the input tray.
-
Press the Setup
button.
-
Press the Right Arrow button (
) to select Print Report
, and then press OK
.
-
Press the Right Arrow button (
) to select Self-test Report
, and then press OK
. The self-test report prints.
-
If these steps resolved the issue
, you do not need to continue troubleshooting.
-
If the issue persists
, continue to the next solution.
Solution two: Reset the product
Follow these steps in the order presented to reset the product.
Step one: Reset the product
-
Press the Power button (
) to turn on the product.
-
With the product turned on
, disconnect the power cord from the rear of the product.
-
Unplug the power cord from the wall outlet.
-
Wait at least 15 seconds.
-
Plug the power cord back into the wall outlet.
-
Reconnect the power cord to the rear of the product.
-
If the product does not turn on by itself, press the Power button (
) to turn it on.
Step two: Print a self-test report
-
Load clean, unused, plain white paper into the input tray.
-
Press the Setup button (?
).
-
Press the Right Arrow button (
) to select Print Report
, and then press OK
. The Print Report menu displays.
-
Press the Right Arrow button (
) to select Self-test Report
, and then press OK
. The self-test report prints.
-
If these steps resolved the issue
, you do not need to continue troubleshooting.
-
If the issue persists
, continue to the next solution.
Solution three: Service the product
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product's warranty status, go to
HP's Warranty Check Tool
.
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