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Try a lens cleaner. Also, ensure that your disks are clean. If you're playing CD-Rs, make sure that the disks have been finalized properly. If the problem persists, you may carry the unit in to the place of purchase to pursue service options.
Rhapsody Online does not burn or rip CDs, transfer to devices, or play music offline. To obtain these features, you will need the full-version Rhapsody. You need the full version to rip music from a cd and take it to your insignia ns-dv2g
That's what stinks with this Best Buy brand. You could try to do it with WMP.
I uploaded one song from my mac, but when I tried to put a CD on, the mp3 got messed up so I reset the mp3 player, and then couldn't put music on anymore now matter what I do, so I have a blank Insignia :(.
Easiest solution is to connect the NS-DV2G to your computer and place the firmware file on it. When you disconnect, the firmware will install. You'll loose all your settings and probably all your songs, but it should correct your player.