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Paper Jam on Canon PC920

After removing a paper jam from the fixing assembly, the paper jam light remained on. Close inspection revealed a torn fixing film and I replaced the replaced the fixing film assembly. After cleaned all rollers etc and reassembling the machine, the paper jam light remained illuminated. I took it apart again checked everywhere for paper, dust etc, cleaned the static eliminator yet the paper jam light stays on. I'm totally confused. Is there something I'm missing?
Thanks
Andy

Posted by Bajanmon on

  • MOE4ELE Nov 29, 2007

    After removing a paper jam from the fixing assembly, the paper jam light remained on. Close inspection revealed a torn fixing film and I replaced the replaced the fixing film assembly. After cleaned all rollers etc and reassembling the machine, the paper jam light remained illuminated. I took it apart again checked everywhere for paper, dust etc, cleaned the static eliminator yet the paper jam light stays on. I'm totally confused. Is there something I'm missing?
    Thanks
    CALVIN

  • daddymel1 Aug 14, 2008

    I did the same thing. The paper jam light stays on and I can't copy.

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Jim Keysor

  • 331 Answers

SOURCE: CANON PC920

POSSIBLE BAD EXPOSURE LAMP, SOUNDS FUNNY BUT THIS MODEL WILL SEND JAM CODE WITH BAD EXPOSURE LAMP. CHECK TO SEE IF LIGHT IS IN PREHEAT MODE. ALSO THE EXIT PAPER SWITCH GETS BROKEN OFF ON THIS MODEL...

Posted on Jun 12, 2008

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Printer head going one side and given beep


IF the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the machine, remove the paper following the procedure below. 1. Turn off the machine, and unplug the power cord of the machine from the power supply. 2. Open the paper output cover. Remove the paper on the front tray if any.
Important:
    Do not touch the clear film (A). If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.

3. Make sure that the FINE cartridge holder does not hang over the paper. If the FINE cartridge holder hangs over the paper, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper. When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.
4. Hold the jammed paper with your hands.
If the edge of paper is jammed near the paper output slot, pull the edge of paper to the position where you can hold it with your hands.
5. Pull the paper slowly not to tear it, then pull the paper out.

6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
7. Close the paper output cover, then reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.

Jul 21, 2014 | Epson LX-300+ II Matrix Printer

1 Answer

How do i clear paper jam after tearing half of the paper leaving other piece locked inside machine?


IF the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the machine, remove the paper following the procedure below. 1. Turn off the machine, and unplug the power cord of the machine from the power supply. 2. Open the paper output cover. Remove the paper on the front tray if any.
Important:
    Do not touch the clear film (A). If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.

3. Make sure that the FINE cartridge holder does not hang over the paper. If the FINE cartridge holder hangs over the paper, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper. When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.
4. Hold the jammed paper with your hands.
If the edge of paper is jammed near the paper output slot, pull the edge of paper to the position where you can hold it with your hands.
5. Pull the paper slowly not to tear it, then pull the paper out.

6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
7. Close the paper output cover, then reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.

Jul 20, 2014 | Canon Pixma Mx432 Wireless Inkjet Office...

1 Answer

Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

2 Answers

Paper is jammed in my HP Photosmart C3180 All-in-One. Can't figure out how to open machine to remove paper.


Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.
  1. With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
  2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
  3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
  4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
    CAUTION: Make sure to remove any bits of torn paper from the rollers inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 2: Check the product for bits of torn paperc01979299.gif
  5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One
CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
  1. Make sure that you disconnect the power cord from the rear of the product.
  2. Open the cartridge access door. Figure 3: Open the cartridge doorc00372271.gif
  3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
    CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  4. Close the cartridge access door.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button (c01602202.gif ) to turn on the product.

Mar 13, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Error 3 is showing it also says swith off and on


this error mean : paper jam (location) it mean a non specific paper jam occored
follow this step to fix:
1. remove jammed media fro the specified location
2. verify the paper tray is fully closed
3. inspect and/or replace the feed and separation roller
4. ensure there is no obstruction on the path, such as a torn piece of paper
5. open and close the top cover to clear the messaage
6. check sensors andflags for proper operation

i hope this helpful
thanks for using fixya

Jan 28, 2011 | HP LaserJet 3055 All-In-One Printer

1 Answer

What does the "heart beat" symbol/light mean?


I assume you mean the symbol that has a pair blackened circles and then a pulse up and then down below the starting line before returning to the starting line.

That is the paper jam symbol. If the continue light is on (steady) and the paper jam light is on, then you have a paper jam. Press Continue twice to see any secondary error message (this will show where the problem is).

See the manual for the list of the lights that show where the jam is occurring. Different groups of lights will be lit. The manual is available as a PDF at the bottom of this page: http://support.lexmark.com/index?locale=EN&page=product&userlocale=EN . An example: if the Continue, Toner Low and Paper Jam are all on, then the jam is in the fuser area under the print cartridge assembly. For a paper jam, even a small corner of torn paper could be in the mechanism.

In all cases, you should check the entire paper path. When you pull out any paper, grip it so that you can gently pull the sheet straight out. Remove all paper from the output tray. Then remove the paper tray if you are using it. Pull any paper from this area. Press down on the green duplex flap and remove any paper from there Reinsert the paper tray. Open the front door of the printer and remove the print cartridge assembly. Lift the green flap and remove any paper from the area. NOTE: the fuser and the fuser area may be hot. Open the rear exit door and remove any paper from that area. Use a flashlight to check for small pieces of paper that may be stuck. Once all the paper is removed, reinstall the print cartridge assembly and close all the doors. Press Continue to reset the printer.

The page that jammed may be reprinted.

I hope this helps.

Cindy Wells
(please note that frequent paper jams may be a sign of excess humidity in the paper. Put less paper in the tray at each refill and keep the remaining paper in a dry location. If the paper jam light is coming on when no paper jam is present, one or more of the paper jam sensors may be bad. Contact Lexmark for more information.)

Nov 30, 2010 | Lexmark E250dn Laser Printer

1 Answer

Back cover open message on brother mfc 7820n


Had same problem. Closer inspection revealed bit of paper out of sight. Removed the toner cartridge and worked to free torn paper. Then restart. Hope it helps.

Dec 15, 2008 | Brother MFC-7820N Printer

1 Answer

HP 3419A


Hi Mose,

I never faced this problem any time , but could find a solution for you which i think will be helpful.

The paper jam error state occurs if the printer detects a paper at the platen after attempting to eject paper to the out tray. Clear the paper path.
<Power and Resume>
1. Turn the printer OFF and back ON to allow the printer to clear the jam.
(If the paper remains jammed, turn it back OFF and follow the remaining steps.)
2. Open the top cover and remove the OUT tray.
3. Pull the jammed paper out of the printer by grasping the middle section of the paper.
4. Remove all torn pieces from the paper path.
5. Remove any wrinkled or torn paper from the IN tray.
6. Reload the paper stack.
7. Replace the OUT tray and close the top cover.
8. Turn the printer ON.

Hope this answers your problem, Please let me know by providing your valuable feed back

Thanks,
Robosoft.

Dec 24, 2007 | HP Photosmart 375 InkJet Printer

1 Answer

CANON PC920


POSSIBLE BAD EXPOSURE LAMP, SOUNDS FUNNY BUT THIS MODEL WILL SEND JAM CODE WITH BAD EXPOSURE LAMP. CHECK TO SEE IF LIGHT IS IN PREHEAT MODE. ALSO THE EXIT PAPER SWITCH GETS BROKEN OFF ON THIS MODEL...

Nov 29, 2007 | Office Equipment & Supplies

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