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Found out how to solve this problem, as it has put a child lock on the device, try holding the Stop button on the remote for five seconds. This resets the device, then turn it back on and it will go through inital setup and then try oepning the tray.
check if your dvd door is driving by belt or gear . if its belt ,check if its slack, if gear check for worn gear. weather gear or belt check if the motor driving it responds each time you press the eject button .check if the eject switch is ok .then if all this are ok ,check the ic controlling the eject/close functions