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Dell Latitude 500 - Battery vs Power Supply Problem

Hello,
I bought my Dell Latitude 500 approx. four years ago and have only used it less than 20 times; I use a dual-drive desktop. Shortly after I received it I had problems charging the battery and, via telephone tech support, Dell support determined that it was a defective battery and it was replaced.

A couple years passed before I used the laptop again and when I did I had the same power problem. This was right around the time that there was the massive battery recall... I checked and my battery was not one of the ones recalled.

My laptop seemed to be "dogging" in the power sense. I always had to use it with the power cord attached and the orange battery icon was always on. Last week I installed a new battery and my laptop stayed on for
approximately 10 minutes then it went dead. Even when I plugged the power cord in there is no power going to the laptop.

Could it be my AC adapter? And if so, is it a 65 or 90 watt? Even on Dell's site it shows that both are compatible, which makes no sense. The bottom of the laptop says it can use with either adapter model PA-10 or PA-12.

Thanks very much for any insights you might have.
alexx

Posted by arrexx on

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Anonymous

I had the same problem and your solution worked!! THANKS!

Posted on Jan 21, 2008

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As far as which adapter to use, either should work fine. The 90 watt will run cooler. I have seen the 65 watt go up in smoke when being used on a continuous basis.
As to the battery not charging, unfortunately, it sounds like you may have a problem with the internal power supply. The orange light is showing that the battery is discharged. If this light doesn't turn green after the laptop has been plugged in for a couple of hours, you are not getting the battery charged. Power the laptop down, remove the battery. Check the contacts on both the battery and laptop battery connector for any foreign material or "Gunk" and for any bent or broken contacts.
Hope this helps!
R-

Posted on Nov 03, 2007

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