Vtech ia5874 Cordless Phone Logo
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Sharon W Posted on May 02, 2014
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Vtech answering machine will not pick up properly

Answering machine will not pick up correctly. Rings off hook then callers hear "please enter your security code". All settings appear to be normal, its set for 4 rings, you can hear our outgoing message, etc. Any ideas? Customer support will not help, as its an older model.

1 Answer

Brett Duxbury

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  • Vtech Master 4,352 Answers
  • Posted on May 03, 2014
Brett Duxbury
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Could be outgoing message is set to announce only without an anounce only message being recorded. see http://pdfstream.manualsonline.com/8/8c8ae66b-b461-40cb-b213-039e3c56ab64.pdf page 28

Testimonial: "I set announce only to OFF and still rings off hook, and still hear "enter your security code"... re-recorded outgoing message with both my voice and the automated voice and still callers hear "enter your security code"... grrrrrrr"

  • 2 more comments 
  • Sharon W
    Sharon W May 05, 2014

    I set announce only to OFF and still rings off hook, and still hear "enter your security code"... re-recorded outgoing message with both my voice and the automated voice and still callers hear "enter your security code"... grrrrrrr

  • Brett Duxbury
    Brett Duxbury May 06, 2014

    Are you using DSL on the phone line?

  • Brett Duxbury
    Brett Duxbury May 06, 2014

    If DSL is in use are you using a line filter on the Answering machine ?

  • Brett Duxbury
    Brett Duxbury May 06, 2014

    memory is most likely full . hold delete key down for a while. it does this behavior if memory if full

×

4 Related Answers

Anonymous

  • 399 Answers
  • Posted on Dec 10, 2008

SOURCE: I have just purchased a

did you set and saved the message which you recorded.it is necessary to save.

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Anonymous

  • 1 Answer
  • Posted on Jun 06, 2009

SOURCE: When someone calls my phone rings 4 times then

You must turn off your internal answering machine. There should be an on and off button somewhere on the main base.

Anonymous

  • 1 Answer
  • Posted on Nov 13, 2009

SOURCE: How do I enter the numbers for Set Security Code

*#1234

Anonymous

  • 225 Answers
  • Posted on Mar 04, 2011

SOURCE: Vtech i6789. Had for several

After reviewing the manual, it appears the answer machine does not have call screening ability. I have included a link where you can download the manual.

http://vt.vtp-media.com/ecp/documents/product_Product/75/UserManual/197/I6789_Manual.pdf

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