Question about Schlage B60 Series Double SecureKey 5-pin KD

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How do I fix a Schlage deadbolt. B60 series will not unlock from the inside unless the key is inserted from the outside

Not able to unlock deadbolt from the inside (handle) unless the key is inserted on the outside. Its a new lock installed on a new door. It works (able to turn it to unlock it) fine with the key inserted.... not turned just inserted on the outside.

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Christopher O'Clair

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With the door open, remove the interior trim (thumb turn) from the door, and using the key, turn the deadbolt to the locked position. Now re-install the thumb turn, in the locked position, and with the key removed see if you are able to unlock the deadbolt. I suspect that the tailpiece (part that sticks out of the lock cylinder and into the thumb turn) is not in the correct position.

Posted on May 20, 2014

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