How do I fix a Schlage deadbolt. B60 series will not unlock from the inside unless the key is inserted from the outside
Not able to unlock deadbolt from the inside (handle) unless the key is inserted on the outside.
Its a new lock installed on a new door.
It works (able to turn it to unlock it) fine with the key inserted.... not turned just inserted on the outside.
Re: How do I fix a Schlage deadbolt. B60 series will not...
With the door open, remove the interior trim (thumb turn) from the door, and using the key, turn the deadbolt to the locked position. Now re-install the thumb turn, in the locked position, and with the key removed see if you are able to unlock the deadbolt. I suspect that the tailpiece (part that sticks out of the lock cylinder and into the thumb turn) is not in the correct position.
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Is it possible to try this:
- pull the lock from the door while leaving the deadbolt in place
- turn the mechanism 180 degrees.
- re-install and give it a try.
Let me know how you progress.
You have the lever that goes from the key cylinder part of the lock through the striker portion of the locking assembly turned part way, either in the wrong direction or not turned enough in the right direction so if you take the inside portion of the lock off and pull the outside portion out of the door and rotate the lever to its proper position and then put if all back together in the correct sequence it should work properly.
You likely have the lever that goes from the outside portion of the lock through the striker/bolt assembly into the inside portion rotated into an incorrect position when you insert it into the striker/bolt assembly.
Hello. get a can of a penetrating lubricant called WD-40. Squirt a little into both key holes and let it sit for a couple of hours. Then insert the key and work it back and forth. If it is still frozen, repeat the treatment until you break it free. Joe
There should be caps over two screws above and to both sides on the interior key cylinder. Carefully use a pointed tool to pry them out. This will expose the phillips head screws that hold the two halves of the lock together.
it sounds as though the linkage that pulls the deadbolt back has disengaged... if you undo the screws from the inside of the door and remove the manual knob there will be 2 more screws holding the key lock to the door. A thin flat bar is attached to the key lock that goes through the deadbolt and into the manual knob. This bar turns with the key, sliding the bolt on its track to lock and unlock the door. Once the lock is apart check the key in the lock to see if the bar turns when the key does. then see if there is anything that may be obstructing the deadbolt from sliding. The locks are pretty indestructible so if there is a problem it may have been from the install... perhaps the door is to wide for the lock to engage properly and the lock worked loose in the 6 months that it worked.
there are 2 buttons on 1 on either side of inside key slot.. those must be removed... more than likely you will destroy them when removing..under you will find square drive screws or phillips..https://www.schlage.com/en/home/products/B62FFF.html
There should be two hole plugs on the face of the interior deadbolt housing, above the key slot. They must be pryed out to access the screws. Unless it is installed inside out, then the the plugs will be outside. Yes I have seen this before or I wouldn't have mentioned it.