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Reconnecting D-Link Router

I had a connection problem with the Internet and, in order to fix it, Verizon support had me disconnect my D-Link Router, which I purchased from you. I have a desktop and a laptop (also purchased the laptop from you). The router was connected through my desktop and my laptop was wireless. My connection to the Internet is fixed; however, Verizon was unable to tell me how to reconnect my router since D-Link is not a product which they support! So, my question is -- can I merely reconnect the router as it was connected and will it work as it did before, or does it need to be reset? The Verizon person to whom I was speaking had me reconnect the wires as they were before she made be disconnect them, but it didn't work. She then just told me that I had to call D-Link. Of course, I do not have free support service from them because I purchased it in 8/06, so I'm asking you. I don't want to purchase support if this is a simple answer. Thank you very much.

Nancy Smith

Posted by Nancypat on

  • Nancypat Nov 05, 2007

    Thank you so much for taking the time to try to solve my problem. I may try to do this on the weekend. Only problem is, I'm so afraid that I will again loose my connection to the Internet and can't face a three hour phone call with India or China or whereever the Verizon representative happens to be. I was thinking that if it involved more than replugging, I would hire someone to do it for me. But maybe I will give it a whirl. Thanks again. I'll let you know if I am successful.

  • yuriii Aug 20, 2008

    I lost my internet connect when AT&T had an outage. After the outage I was unable to reconnect through D-Link router. I spoke with AT&T and they would only help me reconnect through the modem. I am now unable to use my laptop and office jet which was connected through router. I purchased the router approximately 2 years ago....any help would be greatly appreciated.



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Well if I miss my guess, dsl has to go from the modem to an uplink on the router, cable gets plugged directy, look for a plug on the back called uplink, you can also reset the router to factory by getting a paper clip and inserting it inot the little hole in the front and press in for a few seconds, you shold see it reset by the lights

Posted on Nov 04, 2007

  • Anonymous Nov 04, 2007

    I treid not to get techincal on you but here goes....
    Make sure
    you disable or uninstall any PPPoE software such as WinPoet, Broadjump,
    or Enternet 300 from your computer or you will not be able to connect
    to the Internet. Do not disable until you´ve downloaded the firmware in
    Step 1. Please make sure that your modem is not also a router. If it is
    or you do not know, please contact your ISP and change the modem to
    Bridge mode.

    Note: In some areas, BellSouth and Verizon may not use PPPoE. If you receive a dynamic IP address, please click here for setup instructions.

    Step 1 Upgrade to the latest firmware.

    Step 2 Take a paperclip and perform a hard reset. With unit on,
    use a paperclip and hold down the reset button on the back of the unit
    for 10 seconds. Release it and the router will recycle, the lights will
    blink, and then stabilize.

    Step 3 After the router stabilizes, open your web browser (Internet Explorer, Netscape, etc), enter into the address window, and hit the Enter key. When the password dialog box appears, enter the username admin and leave the password blank. Click OK.

    If the password dialog box does not come up repeat Step 2.

    Note: Do not run Wizard.

    Step 4 Click on the WAN tab on left-hand side of the screen. Select PPPoE.

    Step 5 Select Dynamic PPPoE (unless your ISP supplied you with a static IP address).

    Step 6 For Earthlink users, under the username field enter ELN/[email protected] and your password, where username is your own username (some Earthlink users may not need the ELN/ in front of username).

    For SBC Global users, enter [email protected].

    For Ameritech users, enter [email protected].

    For BellSouth users, enter [email protected].**

    For most other ISPs, enter username.

    **Note: In some areas, BellSouth may not use PPPoE.

    Ameritech users: If you cannot connect, try entering just the
    username (without the and then put in the
    Service Name box.

    Step 7 Maximum Idle Time should be set to zero. Set MTU to 1492, unless specified by your ISP, and set Autoreconnect to Enabled.

    Note: If you experience problems
    accessing certain websites and/or email issues, please set the MTU to a
    lower number such as 1472, 1452, etc. Contact your ISP for more
    information and the proper MTU setting for your connection.

    Step 8 Click Apply. When prompted, click Continue. Once the screen refreshes, unplug the power to the D-Link router.

    Step 9 Turn off your DSL modem for 2-3 minutes. Turn back on.
    Once the modem has established a link to your ISP, plug the power back
    into the D-Link router. Wait about 30 seconds and log back into the

    Step 10 Click on the Status tab in the web configuration where you can view the device info. Under WAN, click Connect. Click Continue
    when prompted. You should now see that the device info will show an IP
    address, verifying that the device has connected to a server and has
    been assigned an IP address.



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