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Sometimes if the printer cable is unplugged it will reset. Try that. Also the printer menu should include cancel print jobs. Is that cleared? I would also turn off computer for a moment, and turn back on. Thqat may clear the print job.....
This is a common problem with Windows machines. If a print job gets corrupted in the print que it will stop and block all other jobs from printing. It will also block the job from being deleted normally. You have to stop the print que service and then delete the print jobs from the que. Here is a link to a full article that shows how to stop the que, delete the print jobs and restart the que to restore printing.
You can uninstall printer driver from library folder. Go to system preferences and delete driver from Library /Printer . Delete that folder then your printer driver is will uninstalled then reinstall the driver if you want to use it again. Let me know if you need further assistance. Thanks for using FixYa.
Go to C:\Windows\System32\spool\PRINTERS on your PC and you will see two files listed fior each of the outstanding print jobs. These will have the file extensions .SHD and .SPL
You need to delete both of these files then power off and power on your printer to be able to continue printing.
to delete the print job.
shut off the printer, disconnect the printer cable to the computer.
go to strat>>printer and faxes.
open the pirnter queue. stop the print job then delete. you may have to restrat the computer.
once the job is deleted, connect the printer cable back to the computer and turn on the printer.
go into your print que and see if there is a job prior to current print job that did not print... highlight the prior job and right click, scroll to delete and after you delete prior print job, job and printer should start up
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