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RCA's website has the software that you need if you lost the CD
As far as downloading songs, you can sign up for a wide number of music services - each one has a different download method, and the company website will explain how to use it. The problem with this RCA player is that it was tied to Yahoo!'s Musicmatch Jukebox svc, which was cancelled in October 2007, so you will have to find another music service. Some music services will recognize the RCA player directly, and you can use their svc to download the songs directly to your player. Other services you will have to download the songs first, and then transfer them to the RCA using Windows Media Player afterwards.
Itouch always ask folder to store music when down loaded from wifi you should have clicked yes to over write.So old songs have been over writed . Always sycne before downloading new songs or choose new folder for it.
Look in the music folder (top left of the main itunes page). You should see all of your songs there. If they are there, then plug in your ipod, click on the name of your ipod (left hand ide of the screen) and check the box on the main screen that says (manually manage music). Then go back to the main music folder again, and select all of the songs, (you can do this by clicking on the first ong in the list, hold down the shift key and then click on the last song in the list), then drag and drop all of the songs onto your ipod in the list at the left.
1st I would make sure you have the newest version of iTunes (Free at apple.com/itunes/download)
Then I would try not to run any other programs while importing...
What OS are you running as well as RAM and Processor?