The problem is in the laser pickup, overtime the laser becomes weak and in some cases will skip or play the odd cd. It is possible the laser lens is dirty and needs to be cleaned, a Q-Tip and rubbing alcohol will sometimes bring it back to full operation. "if you can reach it" Dip the Q-Tip in the alcohol and very gently clean in a circular motion, use a fresh Q-Tip to dry off, if no change contact
www.bose.com for customer support and ask for technical assistance, since this is a high end product it should be serviced by the people who make it because they have direct access to the parts.
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