Brother MFC-5840CN All-In-One InkJet Printer Logo
Posted on Nov 02, 2007
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Brother mfc-5840cn I have tried everything I have read on here in regards to how to set up my brother mfc 5840cn to send and receive faxes. Every time I try to send a fax it says no dial tone. I know that's not true because I have my phone line plugged directly into the brother mfc 5840cn with another phone line coming out of it into an extension phone. I have double checked my phone lines and everything is in the proper place. When I receive an incoming fax - it just rings and never answers. I have noticed it saying "receiving" but it never seems to make it to whereever it belongs. Help.

  • anattorney Nov 04, 2007

    Followed all of your instructions. Got to a screen which read "MACHINE ERR_1:A1" But when I pressed right arrow (speaker +) button, nothing happened. Pressed everything in sight but unable to get error log. Any other suggestions?

    Thank you for your efforts.

  • anattorney Nov 04, 2007

    Thank you for the additional effort. Unfortunately all I was able to get was the numbers 2 through 9 - there were no error codes. Pressed the arrow button at each number but no codes appeared. Now what?

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1 Answer

Anonymous

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  • Master 832 Answers
  • Posted on Nov 02, 2007
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Press menu then start mono then 4 times arrow-up (Tel index). machine will be in maintenance mode. press 8 then 0 (zero) then press the start mono button until display shows error A1: xy. Press the right arrow (Speaker +) button. What error codes do you see? (Machine saves the last ten errors). plz post here again.
To leave the maintenance mode press 9 then 9.

  • Anonymous Nov 04, 2007

    You did right. Sorry, right procedure is: when reaching machine_err_1 A1 press menu button to switch to the next error code. Do this nine times (until machine_err_9). plz post codes here again.

  • Anonymous Nov 04, 2007

    OK. So the fax modul seems to be OK.
    Did you had a look at the faq?
    http://www.brother-usa.com/FAQs/faq.aspx...

    It might be that the settings are wrong. Plz have another look into the manual chap. FAX and try the other settings.

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1 Related Answer

john archer

  • 186 Answers
  • Posted on Jul 10, 2007

SOURCE: I cannot send nor receive faxes.

Make sure the phone cord from the wall is plugged into the port marked"line" and not "phone".

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