Cant transfer, send to voicemail, or receive voicemail

Look it over many have a button that slides to change that or look thru the setup menu.or manual Wireless Mouse AmanStino ML11 2 4G Cordless Mouse with USB Nano Receiver...

dial #002# send, then ##21# send. that should cancel all forwarding.

Either the voicemail box isn't setup, the voicemail box isn't assigned to that extension, or that extension has forwarding setup that is incorrect. I have no experience with a Nortel phone system though so if you need specifics on how to get into those areas of your system to fix them you'll have to wait for another response.

You need to take the phone system box with you. Also if you have voicemail, that box needs to move with you. Depending on how simple or complex your phone system is, there could be several other devices that need to move with you. There could be a fax switch, analog adapter, power supply for front desk cap(central answer position) button module, paging equipment, music on hold, and/or message on hold unit to name some of the more common auxilliary equipment. My advice is to have someone with knowlegde of phone systems to look at where the phone system equipment is before disconnecting and moving. If you have ip based phones, there may be a way to run them from a computer,but it would take some specialized software.

Sounds like you need to set the call forward no answer to the VM pilot DN for the set with the new mailbox.

The norstar extension may be setup up for Call Fwd to voicemail, or call fwd/busy. Also, Custom Call Routing may be setup to send the caller directly to the mailbox.

Well, this one is kinda tricky. If the receptionist knows there's no one there, they can use VoiceMail Transfer.

From the phone, the user can set CF Busy or CF Busy/No Answer with the following codes on the intercom:

Do Not Disturb *7101 / Cancel *7100

Call Forwarding (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

The last piece of the puzzle is the timing. That's *713 (00-99). Start with 24 (4 rings) and go from there. If it hits the receptionist before the forward takes place, you probably have to adjust the recall timer for call transfer, a system program.

Carl

you need to change the zero / timeout transfer for the auto attendant programming to go to a general mail box. do you have the manual?

It sounds as if your "Send all calls" button is activated.

Press *7 when voice mail answers and follow prompts.