Hi I use to repair every kind of restaurant equipment under the sun..maybe I can help...Is this a new install of the fryer and it never did this before, or did this just start do this..If a new install, the first thing I would check is the gas regulator and see if it is for Nat gas or Lp gas, and find that out..cause it has to match what you have, comming into the building..usuall the gas valve has a sticker on it that says what the water columbs are like for Nat it is like 3-6, and for Lp(propane) it is like 5-12. Ive seen customers buy a used fryer, and install a LP fryer in a Natural gas build, and the valve lets too much gas to the burners, and it will shoot flames out the top..then you would have to buy and convert a gas valve, or use parts to convert it..let me know further..
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