First I would uninstall the program again. Then go to start, search and look for PMUSERS.dat and delete it. Restart your computer It is also a good thing to temporaily turn off any antivirus software before
installing also. Many programs like this Broderbund product do not
install completely with the antivirus software on. Then reinstall the program and it should run ok.
Hope this helps.
Sorry about the first post...my cat stepped on the keyboard!
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go to start > control panel > add/remove software it will take a bit to generate the list, but once populated, created, just findany software you dont want including printmaster and click unistall. This will remove all the files off your computer.
printmaster 1 was for windows 98, ver 17 is for XP. it depends where your saved projects are. if they are on CD media then that is READ ONLY and they must first be transferred to a C:\ drive and their ATTRIBUTES for each and every file/folder of the project need to have the Read Only attribute removed. you can do that via CMD.exe eg if your project was inside a folder called c:\myprojects\????? then you would type in ATTRIB/S c:\myprojects\*.* -R then your projects might be valid as they could be UPDATED/Altered by the new version but thats just a guess.
CLEAN INSTALL needed here. Try un-installing again, but this time after the un-install, shut down completely for at least 30 seconds, and then restart.
This releases "Locked files" for deletion Then do a search for 'all files and folders' - search for both Broderbund and then Printmaster, with the options "Search system folders", "Search hidden files and folders" and "Search subfolders" checked. Delete all of those files found. You should do this search and delete whenever you un-install any programs. It will remove lots and lots of leftover junk files and corrupted files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program. (Do this ESPECIALLY when updating to a NEW anti-virus programs and “Internet Security Suite” programs such as McAfee or Norton etc.) BEFORE RE-INSTALLING Printmaster
Download and install "Registry Mechanic" then do the updates prior to running it and removing anything for the first time. This will get rid of all your current Registry errors, prior to installing or reinstalling.