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Have you tried to unplug the machine, sometimes the control boards can get stuck and if you unplug it for say 30 seconds then plug it back in, it may reset itself. otherwise you may have to call someone these are very complicated machines.
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bad dogs pull off center cap remove bolt carefully lift off dogs are two pieces that catch to agitate they are minimal cost and are easy to replace they wear out especially with heavy loads!!!Best of Luck to You!!
Absolutely was the right diagnosis. Great call J3thr05411.
Thanks for the info.
my sister-in-law thanks you.
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