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maybe you have your phone on mute, to where you can hear them but they can't hear you? Next time you make a call, tell that person to hold on and if they can't hear you, look through the option menus you can access only when you're in the middle of a call. Otherwise, contact the phone company and gripe.
press "mute" key to access menu, press the up or down arrow key labeled "caller ID- volume" until you get to "handset setup", press the "mute" key again, press the down or up arrow until you have "defaultsetting" selected, press "mute" key, press "1", then press "mute" once more. At this point your handset will reset clearing the indicator for all the handsets. I've had to do this twice on my phones and it worked every time.
Sir, a co-worker with this phone has the same problem, i have a fund the users manual for the phone and the code to turn on/off the mic is Feature then the number 1. for her the mic button lights up when the phone is off. meaning no one can hear her. the link for the users guide is.