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It sounds like there is something inside the dvd player, that isn't supposed to be there, that is keeping the tray from retracting fully. Try unplugging the unit and gently turning it upside down and giving it a little shake. Not too hard. This might jar the item loose, you will hear it knocking around. If you do knock something loose turn the unit so the front is pointing up and let the foreign object fall to the back of the unit where it hopefully won't interfere with the operation of the mechanisms inside. If you don't hear something come loose, remove the screws on the bottom, sides and back of the unit to remove the top cover. Make sure you have unplugged the power before you do this. take a look and see if you can find something jammed in the track or the gears for the tray. If you do gently remove the item with your fingers or a pair of needle nose pliers. Once removed replace the cover and away you go.
If there is nothing blocking the tray and the mechanism, you probably have a gear system to close the tray. At some point someone must have pulled fairly hard on the tray causing the gear teeth to jump, check and make sure they aren't damaged or stripped. You are going to have to them either remove one of the gears (or pull it up so it can turn without turning any other gears) push the tray back into the fully closed position and replace the gear. Once you have done this you will want to test to make sure the tray will function properly. Place the top cover back on, but don't secure it with the holding screws in case you need to open it back up again, plug the unit in and test the tray. If it works unplug it and secure all the screws for the cover and away you go.
Otherwise you are going to have to play with the gears till it is back in the proper starting position. If your hearing some strange noises and its not working, then the gears are probably badly stripped. You can contact the manufacturer and see if they can sell you some spare parts or direct you to someone who can replace it. Though at this point simply replacing the unit may be less expensive.
It is possible that the loading belt needs to be replaced, or the timing gears are out of sink, either way it must be taken apart to find the problem, sometimes I find the gears ware out causing the unit to lock up. When you hit the eject button do you hear a motor running? that should be the sound of the loading mechanism trying to eject the tray.
This is a work-around rather than a solution. We put an audio CD in the tray and after closing the tray the unit begins to play the music. After waiting a few seconds we open the tray and quickly substitute a DVD and it loads OK. We had also tried cleaning the player to no avail. The CD approach is a pain but it does allow us to play DVDs. Jim
Same problem. Took mine apart, and it appears that shaft of the motor that spins the CD/DVD has gotten wobbly - probably due to a worn bearing. This would explain
Not worth fixing - even if you could find a replacement motor. DVD players are so cheap and feature-rich now, that it would not be worth the time and money to replace just the motor.
I would not continue to use the player in this condition. I noticed some white dust around the rim of the tray when it is open - that tells me that the DVD is scraping on the tray. There is a serious risk of damaging your media. And considering that you can get a brand-new DVD player for the price of 2-3 DVDs...
It can be repaired but in all of my years in consumer repair, I dread the CD/DVD tray alignments the worst.
There are many things involved in getting them to operate without fail. Using the mfgs documentation you can get them up and running but most of the time they failed because something is amiss to begin with. So you spend an hour getting everything setup and it will work once or twice but them fail. Only to find out that a location sensor is bad or a gear is missing a tooth....
Hello, with mechanical problems with sophisticated systems of gears etc, the only way thate one can fix it is if you send me a digital picture yourself. To access the inside of the DVD player, you will have to get a handyman to open the DVD player up with a screwdriver, by undoing some screws which hold the cover to the player itself. Then, with the player's circuit boards (The Green/brown Boards with weird components on it) showing, take around 5-6 photo's of the loading tray and the playing tray.(Where the disc is when watching a movie)In the time being, open the layer's cover as instructed before, and look at the inside of the tray for any broken plastic, debris or anything stopping the tray from opening. Good luck!