What to do/how do I fix the problem water not draining
Does it sound like it wants to drain?
if the pump does run. you would have to remove the pump and clean it out. its possible that the impellars on the pump could be broken, meaning you would need a new pump. but usually its change, or small objects jammed in the pump impellar.
Try these steps:
1.) Take the washer outside. 2.) Loosen the two screws on the back panel and remove the back panel. The pump sits on the left-side of the opening. There's a black water hose with a metal clamp; 3.) squeeze the metal clamp with your fingers until it's loose enough to slide away from the pump. 4.) Separate the hose from pump and the trapped water will pour out and the door will then open; and 5.) clear any blockage from the drain hose and the pump.
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