External caller ID does not display on either line talkswitch 284
About a year ago my incoming LINE 1 caller id stopped working - it displayed "unavailable number" now since last week the other line has started this also- internal phone system caller id works but no incoming external caller ID I have confirmed the caller ID is working as it enter into the phone system.
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I have had this phone (twin) for quite a few years . If your incoming line supports caller ID it should work immediately. I never had to activate this. I would check if caller ID on your line is working. Check with another phone if you can.
Not sure it this is a solution for ALL your problems, but...
I had a similar issue: Phone rings, caller ID info displays then seems to hesitate, then displays only "INCOMING CALL."
The issue seemed to be caused by interference with other devices on the same line (in my case, an alarm system).
Tech support had me change a setting on my TRU9466 base unit (this is one of the PowerMax 5.8ghz models). This is how we did it step-by-step on the base unit:
MENU GLOBAL SETUP IN-USE LINE SETUP select LINE 1 switch to TYPE B
This seems to have solved the Caller ID "interference" issue -- my Caller ID now displays as it should. The Tech Support person suggested trying that TYPE A/TYPE B setting on "OFF" if TYPE B didn't solve the problem, but thankfully, it did.
Now Cheryl, it sounds like your issue is more involved than this -- I didn't have any connection problems -- but perhaps they're related -- you might try my solution.
How to get the caller ID to work on the additional GE DECT phone handsets. You must follow these steps in the exact order :
#1 - unplug the base phone
#2 - unplug the telephone line from the base phone
#3 - remove the battery packs from the phones
#4 - wait 10 minutes. reverse the order when assembling. Put battery packs in phones, put the telephone line back in the base phone and lastly plug all phones back in.
It takes about another 10 minutes after that before all phone handsets start recognizing caller ID.
this problem points to 1 main thing:
your line voltage is low
how many phones are connected on the line?
if there are more then 3-4 its too much!
you got only 1-2 ?
call the phone company and tell them u got a low tone...