Printer cover open error message

1) Turn the printer off. Unplug it from the power source. Open the printer cover in order to expose the ink cartridges.

2) Remove the MP560 cartridges - PGI-220BK and CLI-221. Re-install the printhead, and the ink cartridges before you power up your printer.

3) Cleaning the printhead might solve the problem.

Error: "Invalid Toner Cartridge"; Error: "Invalid Refill"; Message: "Change Cartridge"
Solution
One of these error messages may appear on the printer display immediately after or shortly after a new toner cartridge is installed into the printer. Note: This may not be specifically a toner cartridge problem; the error may be due to a stuck cover open switch on the printer.

To see if the cover open switch is the cause of this problem, open the top front cover and observe the message on the printer's display panel. The display should read Close Door or Insert Cartridge.


If this message is not displayed, the top cover open sensor and switch will need to be replaced. In addition, the printer may have damaged the new toner cartridge. If the cover open sensor is not operating properly, a new cartridge can be incorrectly flagged as a refilled cartridge by the printer. If this happens, the new cartridge will continue to cause an Invalid Refill or Invalid Cartridge error even if you try reinstalling it or installing it into another printer. If this should occur, please contact the point of purchase of the cartridge to find out how to get the cartridge replaced.

Caution: If the cover open sensor is not operating, do not install another new toner cartridge until you have completed the directions below. Inserting another new cartridge can cause that cartridge to stop working as well. Should this situation arise, please take the following actions:


Place the original working cartridge (the empty or near-empty one) back into the printer. This should clear the error message.

Turn the printer off. Doing this will disengage the cover open sensor.

With the printer switched off, open the top lid and remove the old toner cartridge.

Now replace the old cartridge with another new Lexmark toner cartridge.

Power the printer back on. The printer should now read this cartridge as a newly installed toner cartridge and the error should be cleared. The printer and toner cartridge should function properly now, but the top cover sensor on the printer will still need to be replaced.

If your printer is still under warranty or covered under a service contract, please contact Lexmark Technical Support or your service provider for further recommendations and instructions. Until you can get the cover open switch replaced, remember to have the printer powered off whenever you replace the toner cartridge.

If the top cover switch appears to be working fine, or if you have followed the above steps and your printer continues to post an Invalid Toner Cartridge or Invalid Refill error, make sure you are using a new original Lexmark toner cartridge. A toner cartridge remanufactured or refilled by a third party can cause this error.

To help identify a refilled cartridge, look for the yellow label attached to the toner drum and the body of the toner cartridge. If this is damaged or removed, the cartridge may have been refilled.

If you are using a third-party refilled or remanufactured toner cartridge, it is recommended that you install a new Lexmark brand toner cartridge. Lexmark cannot guarantee the compatibility of any third-party toner cartridges with our printers.

OR

1 Switch on the Lexmark X83 printer.

2 Lift open the cartridge door at the front of the device, below the scanner unit. The printer automatically moves the cartridge carrier to the correct position.

3 Pull each ink cartridge toward you to unclasp it from the carrier. Lift the cartridge out of the cartridge carrier.

4 Clean the copper contacts on the bottom of each cartridge with a clean, dry lint-free cloth. Use a gentle, circular motion to clean the contacts.

5 Insert the ink cartridges back into the cartridge carrier. Push back firmly on each cartridge until it snaps into place.

6 Repeat each step in this procedure again. Close the cartridge door.

Solution
Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.NOTE:The printer will not operate unless all six ink cartridges are installed Step one: Reset the printer Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.Without turning the power off, remove the power cord from the back of the printer and from the wall socket.Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.Check the printer for the error message. If the error message still displays, go to the next step.Step two: Clean the cartridge contacts Lift the top cover. Figure 1: Lifting the top cover Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch.Figure 2: Unlatching the cartridge 1 Black cartridge 2 - Color cartridges Remove the cartridge indicated in the error message.Figure 3: Removing the cartridge Gather the following cleaning materials:Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.Lightly moisten the swab or cloth and squeeze out the excess moisture.Holding the cartridge by its handle, wipe the copper contacts.Figure 4: Wiping the contacts 1 - Copper contacts Replace the cartridge and then close the latch and the printer top cover.Check the printer for the error message. If the error message still displays, go to the next step.he printer may take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.Step three: Replace the cartridge If the error message still displays, replace the indicated cartridge with a new cartridge.

Shut down your printer by pressing Simultaneously Cancel + OK + Black + Color.
Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
NOTE: The printer will not operate unless all six ink cartridges are installed. Also, HP cannot guarantee the quality of refilled or re manufactured ink cartridges. Step one: Reset the printer CAUTION: Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.

1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
3. Check the printer for the error message. If the error message still displays, go to the next step.

Step two: Clean the cartridge contacts

1. Lift the top cover. Figure 1: Lifting the top cover
2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch. Figure 2: Unlatching the cartridge 1 - Black cartridge 2 - Color cartridges
3. Remove the cartridge indicated in the error message. Figure 3: Removing the cartridge
4. Gather the following cleaning materials:
   • Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.
   • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
5. Lightly moisten the swab or cloth and squeeze out the excess moisture.
6. Holding the cartridge by its handle, wipe the copper contacts. Figure 4: Wiping the contacts (1) - Copper contacts
7. Replace the cartridge and then close the latch and the printer top cover.
8. Check the printer for the error message. If the error message still displays, go to the next step.
   NOTE: The printer may take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.

Step three: Replace the cartridge If the error message still displays, replace the indicated cartridge with a new cartridge

Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
NOTE: The printer will not operate unless all six ink cartridges are installed. Also, HP cannot guarantee the quality of refilled or remanufactured ink cartridges. Step one: Reset the printer CAUTION: Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.

1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
3. Check the printer for the error message. If the error message still displays, go to the next step.

Step two: Clean the cartridge contacts

1. Lift the top cover. Figure 1: Lifting the top cover
2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch. Figure 2: Unlatching the cartridge 1 - Black cartridge 2 - Color cartridges
3. Remove the cartridge indicated in the error message. Figure 3: Removing the cartridge
4. Gather the following cleaning materials:
   • Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.
   • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
5. Lightly moisten the swab or cloth and squeeze out the excess moisture.
6. Holding the cartridge by its handle, wipe the copper contacts. Figure 4: Wiping the contacts 1 - Copper contacts
7. Replace the cartridge and then close the latch and the printer top cover.
8. Check the printer for the error message. If the error message still displays, go to the next step.
   NOTE: The printer may take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.

Step three: Replace the cartridge If the error message still displays, replace the indicated cartridge with a new cartridge.

Hello ,

Start by opening your ink cover and read the LCD screen; this will alert you as to which ink cartridge is not being recognized; make sure the cartridge that it is telling you is empty has been changed.

If the unit is still not recognizing the cartridge you have changed, follow the steps below.

1. Unplug the power cord for the printer unit.
2. Open the ink cartridge cover and remove all ink cartridges.
3. Close the ink cartridge cover.
4. Plug the power cord back in.
5. Reinstall the ink cartridges.

Thank you,

Pat

Hi,

Try the following steps and check if it resolves the above error.

1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Print a Self Test to verify product is functional.
9. Reconnect the USB cable, and try to print from the computer.

Wish

Hi,
If you turned the machine off and replaced the cartridge, you can get this error.

Could you try the following procedure below please to clear the error, thanks.

1. Turn on the unit.
2. Open the top cover to access the print cartridges.
3. Remove the new cartridge that is causing the message.
4. Reinsert the cartridge and close the cover. The following message will appear on the front panel: "Press 1 for new cartridge or press 2 for a used cartridge."
5. Press the 1 on the numeric keypad of the HP product.

If the message, press 1 for new cartridge or press 2 for a used cartridge, "does not appear after removing and reinstalling the new cartridge, and the low ink warning message still displays,

follow the steps below:

1. Turn on the unit.
2. Open the top cover to access the ink cartridges.
3. After the cartridges stop moving, unplug the power cord.
4. Remove both cartridges and close the top cover.
5. Plug the power back in. The unit will reinitialize and a message will appear to insert the cartridges.
6. Open the top cover and reinsert the ink cartridges. Close the top cover. The message,
7. Press 1 for new cartridge or press 2 for a used cartridge," should appear.

Hope this helps
Regards.

try to put back the old cartridge if the message disappear ,means the new cartridge have problem. may be you buy a remanufacture one.

HI this will help you, I have located the link and this is going to give you all the info that you need.

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www.fixyourownprinter.com/forums/printer/46998


Thank You
Jayson