Creative zen sleek frozen!

Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

and this one if you have the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

My screen freezes when i try to play a song and reset will not work

http://support.creative.com/Products/Products.aspx?catid=213&catName=MP3+Players

"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)

remove the song and add it again.

try loading new firmware

· http://us.creative.com/support/downloads/

I think there are brightness controls in the settings, I'm not too sure lol as my player isn't in the room with me. If there are brightness settings, make sure they're turned up and your backlight is not set to OFF. If the problem persists after this, you can get in touch with Creative an I think they offer a repair service if the product is not under guarantee anymore, but if it is under guarantee, enjoy a new player courtesy of the guys down at Creative. I hope this helps^^

I think I found it for you: http://uk.europe.creative.com/support/downloads/welcome.asp?nRegionFK=&nCountryFK=&nLanguageFK=&action=next&MainCategory=213&SubCategory=214&Product_ID=14259&Product_Name=Zen+Sleek+Photo&x=24&y=7

It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.